Recently I went this Vaishali Nagar (Jaipur) branch of burger farm and very unhappy with the service and the way they treat you. I ordered 2 farm cheese burst burger and 1 veg spicy paneer wrap. First of all they took very long to serve the order then as soon as the order came instead of spicy paneer wrap they served us paneer burger. I have to ask them to replace it and wait again for the wrap after already waiting so long. Usually I love the quality of burger farm but that branch that day also disappointed me in the taste of both burger and wrap and when I went to complain for all this stuff they ignored me and no one was listening, instead they were intentionally serving other customers. Also not to mention I used their washroom, their flush was not working that day, although that's not what their main job is, but still it's a very crucial thing to keep in check. I love burger farm especially their branch near Ridhi Sidhi circle but that particular Vaishali Nagar branch on that day disappointed me on so many crucial points. Never going there again that's for sure and hope my review reaches them and a lot of people so they work upon it better...
Read moreDear Readers,
Burger Farm happens to be near my place and finally did visit. You can go with family & friends along with kids.
We ordered fries, an aloo tikki burger, a paneer burger, chicken nuggets & grilled chicken burger. Honestly, the veg food was pretty decent and tasty but the grilled chicken and nuggets were undercooked. It was raw from the inside. It was dry and didn't have any taste of its own. Since it's processed meat it's very easy to understand it all.
After a few bites, had to throw it away and since there were other customers, we didn't want to make a fuss about it but did inform the server there. Unfortunately, we were so upset with it that I missed taking pictures of it all.
The cost is affordable and you need to be patient to get the food served.
We had to suffer from food poisoning from that uncooked burger for the next few days and the experience was bad.
So, if you are going here, please stick to veg options only. Non-veg options are a strict No from my end to be on the safer side. Otherwise, you can have a good time with friends and family...
Read more⭐ 1 Star – Worst Experience at Burger Farm | Unprofessional Staff & Insulting Service
I visited Burger Farm on 23rd June at around 10:50 AM and had a truly frustrating experience. My order, which normally takes just 2–3 minutes to prepare, took 15 minutes – and the reason was absolutely unacceptable. The staff was sitting around, chatting among themselves, and clearly not bothered about the customers waiting.
When I finally went to the billing counter, they didn’t even have proper change. Instead, they gave me ₹80 in coins – 10 rupee coins, 8 of them. I felt genuinely insulted. This is not some roadside stall – it's supposed to be a professional outlet, but it felt anything but that.
There was no sense of responsibility, no courtesy, and zero respect for a customer's time. The behavior and attitude of the staff were extremely poor and unprofessional.
Definitely not coming back, and I do not recommend Burger Farm to anyone. They seriously need to train their staff in basic customer service. Totally disappointing and disrespectful...
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