Burger Farm — Restaurant in Jaipur Municipal Corporation

I have been a customer to this branch for 4 yrs and I was always served wrongly. I do not remember one time when the order was made as said. On last Sunday I had ordered fries medium, 2 Go green one regular, one without chilli sauce and one paneer burger and I paid 503 Rs. My order number was 301 If I remember it right. And specifically I had rechecked with the guy for chilli sauce specifically not to add. But I got 2 go greens with chilli sauce one medium fries and one more go green. I had confirmed my order with the maker and the manager also. He said yes the order is as placed. I went home and got the suprise this guys had prepared. My child could not have food. And in the past they had always put paprika by mistake to the fries and I come to know when I reach home. Sometimes they put chilli sauce even after getting instructions. Burger farm Riddhi Siddhi I wish you could have done something better since so many yrs I had complained at the counter instead of changing staff. This is the 5th batch of staff I had met but proper training is missing here. I wont come to this...

Not a very pleasant experience the last time around. The service has deteriorated, as we were the outlets' regular customers. Once, they forgot to put the Pattie inside the burger that we ordered online for home delivery. Like a burger without a pattie. 🤷🤦 That's that. So, this time we went for a takeaway. The lady at the billing counter took our order multiple times and they still failed to deliver what we ordered despite repeated reminders as how many burgers we want and what mayonnaise and sauces we need in them and to make it in wheat buns. Sheer disappointment. First, she forgot to mention for wheat buns to their staff. They made another bill and they made alterations in the burgers quantity. Like we had ordered 16 burgers but when we checked at home, they packed only 12. There is no customer redressal policy with them, other than apologizing you a hundred times, that's it. We really admired the burgers here and the services were fine earlier. Guess, we have to find a better...

I am writing to express my disappointment regarding a recent experience at your outlet. The staff member named vijendra Meena was extremely rude in their behavior.

We had ordered two burgers, both of which were served cold. When we requested fresh ones, the staff attempted to reheat them in the microwave. Upon politely asking not to heat the burgers in the microwave and to prepare fresh ones instead, we were rudely told: “Isme hi hoga, warna nahi hoga” – implying that we either accept the reheated food or not be served at all.

This kind of response is completely unacceptable and unprofessional. We expect better service and behavior from a reputed establishment like yours. I request that you kindly look into this matter and take appropriate action to ensure such experiences are not repeated...