Hot Lips — Restaurant in Jharkhand

Very poor hospitality... Fnb staff doesn't have etiquette to talk with customer. Actually today (sunday)we came with the family for diinner. There was to much rush in the restaurant . We got the table and settled down then we have given order for soup and stater.The f& b associate who took our order he told me that soup will come immediately and rest other order will take 30 mins. I said okay considering the situation of sunday. when we didn't receive our oder after 15 mins I called the associate to whom I have given order ,he was too busy and in rush. He ignord me,Twise and thrish I tried to approach him to get my order atleast soup part but he was just ignoring me.Then I approached restaurant Manager he Was also in defending mode and not to listen anything, his approach was very rude and continuously saying it will take time due to sunday.

After 30 minute we got our soup And after doing all messup other associate came to attend us and then after everything went good.

But my food experience was spoiled with family. Also quality of food was very poor. Just want to say everyone avoid to go in weekend because they don't have any professional team to attend you in...

My orders and ratings-

chicken kadhai (3/10) chicken chilli (1/10) chicken soup (1/10) Cheese garlic naan (1/10) Butter naan (5/10) Roti (3/10)

The chicken soup had a pungent smell to it and it was literally the hardest thing to eat. I don't know what was that smell, either they put something that shouldn't be there in the soup or the chicken was old.

Chicken chilli had the same foul odor.

The chicken in Kadhai chicken was not that smelly but it was rubbery and leathery, very hard to chew and was definitely undercooked.

The garlic naan was hard as a rock and crumbled like a papad. Unpalatable.

Roti was also undercooked.

Butter naan was so-so.

I visited this restaurant after a long time and I remember last time when I visited the food was not this bad. There once was a time when Hot lips was know for its non-vegetarian food but I wonder how its quality went down so badly. I must say, it was my worst experience at a non vegetarian restaurant.

Neither I am going back nor I recommend...

This was our first visit after hearing a lot of name of the restaurant..our family of five ordered fish curry, rice and chiken biryani...the pieces of chicken and fish both were not fresh and were as bad as stale ...the rice of both biryani and stem were so hard and unable to swallow.....the biryani was not at all cooked in proper manner, fish was burned and overcooked.....we were not able to swallow biryani as it was neither served with curd or salan.....the extra curd asked was taken from refrigerator and had become hard like ice- creme....It became very difficult to finish the food as it was neither tasty nor properly cooked...and all stale items used....very bad experience..if you are planning to visit hot-lips ..its better to skip this restaurant....the.waiters are promt but food is very bad....I think some problem is there in the management itself.......its has become our first and last experience....waste of money....worst...