South Africa’s fast food industry is one of the biggest and most competitive, with new restaurants coming into the market current franchises need to ensure they have a competitive advantage. KFC and Nandos are two of the biggest names and most successful fast food brands in South Africa, with both having over 300 stores across the country. They also are two of the most competitive franchises in the South Africa industry. Both of these companies have a rich history which helped them build a successful brand. But they have also invested a lot of time and money into their marketing as both companies are aware of how important it is.
Kentucky Fried Chicken was created and founded by Cornel Harland Sanders. Sanders was working in a Shell filling station; he used to cook for hungry customers who had stop for gas. They had lived his cooking and Sanders turned his store house to a small eatery. His recipes where such a big hit that he bought bigger place and in 1936 he introduced his famous fried chicken to the menu for the first time. Sanders continued working on his fried chicken recipe and in 1940 he perfected a secret blend of 11 herbs and spices; the...
Read moreThis is a sincere request to the management of KFC Davangere to terminate the staff Manju if you would like to have good business.
Very bad behaviour to customers, when we approach to order some items, he immediately rejects it by saying it will take more time, minimum 20 minutes, in a very bad tone. Seems like he doesn't want customers to order any items. However since we were really hungry we decided to wait and order it. Then he purposely entered wrong item in bill, and now asking us to do the payment and says its not possible to cancel it now. We requested to change the item and place order for the right item which we wanted, he refused it and forced us to make payment. We did the payment anyways as we had to get the food. And then within 2-3 minutes the food gets served.
So then why did he said it will take 20 minutes minimum to get the food? He indirectly wanted us to go back without ordering anything.
What kind of behaviour is this? Doesn't KFC have any kind of...
Read moreFinding KFC in a place like Davangere is by itself delights me.. This is my third visit in the last 18 months. And there has been few upgradation in the menu. I went alone here today. They had played some melodious audio in the background which was not loud enough to bother you(a special mention because I'm that person who doesn't like loud music at least not while eating). I went late in the noon and there were very few customers other than me but the service was still not swift as it was expected to be. I had to wait for 11 long minutes even though there were only three of us (customers) the whole time which I personally didn't find very welcoming. The food was finger licking good as their tagline says. I'm giving them a 4...
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