The Muffin House — Restaurant in Kerala

I ordered a half kg White Forest cake yesterday as a surprise for my partner, with delivery scheduled for today by 1 PM. The cake itself was tasty and my partner loved the surprise — so that part made me happy.

However, the process was quite tiring. The first cake photo they sent had the writing completely messed up, and when I pointed it out, I was met with a lot of excuses — about no electricity, limited space on a half kg cake, etc. After some back and forth, they finally rewrote the message properly, sent me a corrected photo, and delivered the cake, after apologising profusely. I'll attach the before and after of the cake along with the review.

That said, they delivered it without informing me first and claimed I hadn’t mentioned it was a surprise, which caused a bit of confusion. I did tell the staff to please be more responsible with customer details and instructions.

In the end, the second version of the cake looked good, tasted great, and was delivered on time — but the lack of attention to detail in the beginning made the experience stressful. Please work on being more careful and responsive with orders — it really makes...

My family and I had the pleasure of visiting Muffin House Bakery in Pongummoodu, and it was a delightful experience from start to finish. We couldn't resist the temptation of their 1 kg butterscotch cake, and it was an absolute treat for our taste buds. The cake was incredibly tasty, with the perfect balance of flavors.

What made the visit even more memorable was the excellent service we received. The staff was friendly, attentive, and went above and beyond to ensure our visit was enjoyable.

Muffin House Bakery in Pongummoodu has definitely earned our loyalty, and we're looking forward to more delicious moments there in the future. We highly recommend this bakery to anyone looking for scrumptious treats and...

Your products, especially the cakes, are superb. However, I've noticed that customer service seems to depend on the purchase amount. Recently, when buying a half-kilogram cake, I observed preferential treatment given to a customer purchasing a one-kilogram cake and other items; they received prompt billing while I was met with a 'you give, I'm busy' attitude. A reputable establishment known for quality products should ensure all employees treat every customer with equal respect, regardless of their purchase size. Valuing customers based on how much they spend is unacceptable. I hope you will...