Hot Lips — Restaurant in Kolkata

before yesterday (25/01/19) Hot lips used to be one of my favourite restaurants in my area (sarsuna and shakuntala). I always loved the quality and taste of their food, visited there multiple time since they have started it back then. also given them a five star with good comment in zomato which I'm about to change now. Yesterday I took 3 egg rolls for home and one chicken roll to have it straightaway...In spite of mentioning the order taking guy (who was sitting at the very front and taking orders) multiple times that I don't prefer green chilis and chili sauce into one of those 3 egg rolls and the chicken roll, they just filled all of those rolls with green chilies and chilli sauce. After I started to eat the Chicken roll, I literally had to insist my tongue and throat to have it into my stomach, I could not even throw that out into their dustbin as I hate to waste food. Even my family had to struggle to digest those 3 excessively over spicy egg-rolls. After this incident I will never ever visit HOT LIPS again and also suggest my friends and relatives to...

The restaurant follow a malpractice of deliberately hiding and providing substandard reduced quantity food when you order online. They have a separate rate chart for Zomato and Swiggy which is higher than their normal rate. You can still accept that but then without even letting you and your online food partner know then will deliberately provide 1/3 of the actual quantity. They have separate small containers for online delivery and you will not even know that. Even the food taste is below average. My opinion is not based on 1 order but several orders. So I would suggest you avoid ordering food from this restaurant or order 3 times your actual requirement paying 3 times the price if you are ordering from online food delivery apps. Or else order directly through their own delivery but in that case be ready for not getting order on time or even...

Extremely poor service. Or should i say non service? Ordered special chicken biriyani at 8.30 pm. Was promised delivery by 9.30 pm. Though i live within 10 mins of the restaurant. Called to find out status update at 9.30pm but the clerk was extremely unprofessional. Said yes we are late. We ran out of stock. You will get the delivery in another 20 mins. When i asked why it took you an hour to admit that? The clerk started raising his voice. Extremely good business policy! I agreed to the extra 20 mins. When the order did not arrive even after another half an hour 10.pm i called up to cancel the order. Even then the clerk was unapologetic. If you plan to order dinner make sure you have a backup plan. Just in case your food...