Burger King — Restaurant in Maharashtra

Absolutely the WORST experience ever at a Burger King. If I could give zero stars, I would.

I visited this outlet today with my friends, and everything about the service was a total disaster. We placed two separate online orders from the official app, both paid in advance. I placed my order first, yet it didn’t show up at all, while the second order placed AFTER mine got delivered quickly. Keep in mind, the store was almost empty when we arrived—no rush, no excuse.

We waited patiently but noticed customers who came after us were getting served before us. So we went to the counter and showed proof of our order and payment. Their response? A careless “it’ll come soon,” followed by the ridiculous claim that our order wasn’t “showing in the system.” Seriously?

We sat again hoping they would fix it, but obviously, they didn’t. We went up a second time and were met with the same nonsense—"not appearing on our machine." No effort. No urgency. Just empty promises.

After nearly half an hour of waiting for two burgers and two shakes, we had to confront the manager ourselves. And even then, they brushed us off with a pathetic excuse—“the machine is broken.” If your system is broken, how are you running a restaurant?

Only after we raised our voices and stood there demanding answers did they finally bother to give us the food. Not a single apology. Not a single shred of professionalism.

Also this wasn't my first bad experience. On a previous visit, a staff member literally asked for my phone under the pretense of helping me “review them,” and before I could even say a word, she gave herself five stars and submitted it from my account. I hadn’t even formed an opinion yet. That is manipulative and unethical. You do not force positive reviews out of customers—especially not by sneakily doing it yourself.

Just because you don’t earn five stars doesn’t mean you get...

My visit to the Tathawade, Pune outlet of Burger King was very disappointing due to the behavior and attitude of one of the staff members, Sonali.

Firstly, I had ordered a Coke Float via the app. Instead of being informed that it was unavailable, the staff directly served an alternative drink without any prior communication or consent. When we questioned this, Sonali told us bluntly that we should have checked item availability before ordering—even though the app showed the item as available. When we asked if we could get another drink instead of the one served without our consent, she rudely refused, saying "This is what it is."

Secondly, during the same visit, we had ordered a new burger, but what was served looked different from the menu image, and the name printed on the wrap didn’t match what we had ordered. Since Sonali was the one who handed over the food, we politely asked her if it was the correct item. Instead of clarifying or checking, she dismissed us and told us to take it up with the manager, saying it wasn't her responsibility. Her tone again was very rude and argumentative.

We eventually spoke with the manager, who was polite and told us that replacements and clarifications should be handled properly and as per customer preference—something Sonali clearly failed to do.

This entire experience was frustrating and far from the level of service we expect from Burger King. I hope this feedback is taken seriously to ensure better staff training and...

Place is orbit and not easily visible from the highway but the prices will they provide it little bit expensive and is same prices you can enjoy the good mill near about restaurants because I have with the family and the charge on 700 rupees for two males and one with a burger with single parties at feel that is not reasonable rates so the rates are quite have even the cleanliness of toilet was good but the cleanliness of environment the protection the precaution was not appropriate as per my knowledge the may know which customers our desire to see and understand is not appropriate display only the tables which near about the counters are clean about the tables which near about the entrance and not cleaned with unknown person taking the temperature of the customers were approached them train covid-19 situation it's very critical to visit the centre otherwise it's great to be there and you can enjoy the burger it won't good Burger but the price is definitely a concern you should have reduced and you should also take care of the good drinking water facility that is need to be understood as it need when you eat burger and about cleanliness and all these things toilet is definitely perfect because they are mentoring it well that the if you maintain the toilet also required to maintain...