Recently, on the last Sunday, my husband and I decided to go out for dinner. We thought of trying a new restaurant nearby.
We chose The Fillo, a recently opened restaurant in Bhayandar West. Excited about visiting the place, and considering it was a weekend, we decided to reach early to avoid waiting. However, our excitement quickly turned into disappointment, resulting in one of the worst dining experiences we’ve ever had.
When we arrived, they informed us that all the tables were occupied and asked us to wait for 30 minutes. We had reached at 7:45 PM, but even after waiting, we didn’t get a table. The host insisted we sit in the garden area, which was vacant. However, we had clearly mentioned that we preferred an AC table and were willing to wait. This made me feel quite awkward—if we had already requested an AC table, why were they trying to force us into the garden area?
To make matters worse, we noticed a group of four people arrive without a reservation, yet they were promptly offered an AC table. When we questioned the host and the manager, they claimed the table was for four people and not for two. My husband and I were furious with this illogical reasoning. After arguing with them, they apologized and eventually arranged a table of six for us.
Once seated, barely 5–7 minutes passed before a staff member approached us and asked us to move to a smaller table for two so they could accommodate another family of 4–5 people. While we agreed to cooperate, we couldn’t help but feel undervalued as customers. Regardless of whether there are two or four diners, everyone is paying for their meal, and this kind of treatment felt discriminatory.
While seated at the table for two, we observed the staff moving another family from a table for six to a table for four, just to accommodate others. The constant shuffling of guests between tables was chaotic and showed a complete lack of management.
The food, unfortunately, didn’t make up for the poor service. The menu was limited, and the dishes we tried were disappointing:
Cheese Fries: Served in a strainer, causing all the liquid cheese to drain off. The fries were dry and lacked flavor. When we complained, they apologized and served cheese separately, but by then, the taste was already ruined.
Chur Chur Naan: This was essentially a crumbled potato paratha with no distinctive flavor or masala.
Pesto Bao: While new and somewhat acceptable, it wasn’t impressive.
Frustrated, we gave up and didn’t order anything else. The overall experience felt like a complete waste of time and money. In hindsight, we should’ve gone to one of our usual dining spots where we’re always satisfied with the meal and service.
I will never recommend The Fillo, even if someone offers to take you there for free or as...
Read moreA Vegetarian Delight: Fillo - A Haven for Veggie Lovers!
Ambience: The moment you step into Fillo, you're greeted with a warm and inviting ambience. The cozy yet contemporary decor creates a perfect setting for a delightful dining experience. The earthy tones and soft lighting enhance the relaxed atmosphere, making it an ideal spot for both casual outings and intimate gatherings.
Hospitality: The hospitality at Fillo is truly commendable. From the moment you enter, you're greeted with genuine smiles and attentive service. The staff goes above and beyond to ensure that your dining experience is nothing short of exceptional. Whether you need recommendations or have special dietary requirements, they are always eager to assist with a friendly demeanor.
Food Items: Fillo takes vegetarian cuisine to new heights with its innovative and mouthwatering dishes. We started our culinary journey with the Ragda Pattice Shots and Kolhapuri Jacket Potato, both of which were bursting with flavor and perfectly cooked. The combination of spices and textures left us craving for more.
For the main course, we indulged in the Paneer Tikka Pizza, which was a delightful fusion of Indian and Italian flavors. The crispy crust topped with creamy paneer tikka and fresh veggies was a treat for the taste buds.
To quench our thirst, we opted for the Sparkling Cotton Candy mocktail, a refreshing concoction that beautifully balanced sweetness with a hint of fizz. It was not only delicious but also visually stunning, making it a perfect choice for a celebratory toast.
Finally, no meal at Fillo is complete without trying their mouth-refreshing desserts. We savored the Mango Cream, a luscious treat that provided the perfect ending to our gastronomic journey. The creamy mango goodness left us wanting more and sealed the deal for a memorable dining experience.
Overall, Fillo exceeded our expectations in every aspect – from ambience to hospitality to food quality. Whether you're a vegetarian enthusiast or simply looking to explore new culinary delights, Fillo is a must-visit destination...
Read moreFillo Restaurant offers an exceptional dining experience with its delectable food, impeccable service, and inviting ambiance. From the moment you step inside, you are greeted with warm hospitality and a charming atmosphere that sets the tone for a memorable meal.
The menu is a delightful fusion of traditional and contemporary dishes, each prepared with utmost care and using the finest ingredients. Whether you're a fan of Mediterranean classics or looking to explore new culinary delights, Fillo Restaurant caters to all palates. The flavors burst with authenticity, leaving a lasting impression on your taste buds.
The attentive staff adds to the overall experience, making sure you feel comfortable and well taken care of throughout your visit. They are knowledgeable about the menu and are more than happy to assist with dietary preferences or recommendations.
The restaurant's ambiance is a perfect blend of elegance and coziness, making it an ideal spot for both intimate dinners and larger gatherings. The décor exudes a rustic charm, coupled with modern touches that create a visually appealing environment.
The attention to detail is evident in every aspect, from the presentation of the dishes to the soothing background music. The overall setting complements the culinary journey, making it a delightful sensory experience.
Moreover, the hygiene and cleanliness standards are top-notch, ensuring a safe and pleasant dining experience. The restaurant's commitment to maintaining a high level of sanitation is commendable and reassuring.
In conclusion, Fillo Restaurant is a hidden gem that impresses with its delicious food, outstanding service, and inviting ambiance. It is a must-visit for anyone seeking a delightful culinary adventure accompanied by warm hospitality. Whether you're celebrating a special occasion or simply looking for a satisfying meal, Fillo Restaurant exceeds expectations and leaves a...
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