Sai Palace Hotel & Gardens — Restaurant in Mira-Bhayander

A very famous place in Mira road, which is knwn for its buffet and space. This restaurant is located on the western express highway near kashimira, though the signage is quite low hence it doesn’t make it very prominent as its competitors do. There is a parking space the are is huge, the restaurant is in two levels, lower level which is non AC and upper lever which is air conditioned. It was a weekend when we made a reservation for 8pax but we had to wait for a table for 45mins which was quite OK as there are loads of activities to indulge in for killing the time!! Once the table was allocated we were presented the menu and we quickly ordered for round of drinks and starters, followed by mains we had clearly instructed for server to present the starters and drinks together however an incomplete drink order was served and we waited for starters for almost 30mins. THE SHOCKER WAS WHATEVER CHINESE CHICKEN DISHES WE WERE ORDERING WE WERE TOLD ITS NOT AVAILABLE EXCEPT FOR FRIED RICE, CHILLY CHICKEN, CHOUPSEY. #Murgh Immami kabab: Chicken fillet marinated with yogurt and herbs served with small salad on side, it was an up-sell done by the server, we were told that it’s one of the best starters to try but the product was a complete set off, dry, warm and chewy.. Chicken lollipop: Great starter crispy, not burned and cooked perfectly however had to wait for hot garlic sauce(schezwan sauce) for 10mins. Fish chilly: Absolute disaster the fish was stale, flaky and soggy, felt as if the fish was directly taken out from freezer and deep fried, the preparation was tasteless and not worth.

After waiting for an hour, our main course arrived but still it took 10mins for the hot food to arrive on the table from the side station which was in front of us.

#Chicken fried rice: Good preparation of long rice tossed with vegetables and chicken chunks served warm again due to the food laying at the station for 10mins. #Chicken chilly: Fragrant, Flavour and tender chicken gravy, good portion and filling. #American choupsey: This dish was quite ok to as to flavour it was very sweet and cloying, generous portion size but lacked consistency.

We also thought of ordering for dessert like a Sizzling brownie or ice creams so we asked our server what would you recommend the server straight forward mentioned tht it would take 30mins. When we asked for bill there was an error made and than again we had to look for servers which got annoying at one point. Service was horrible, at one point there were no servers in the restaurant and there were huge delays resulting in customer getting frustrated, though we called for the manager but he seemed helpless.. the management needs Gear up and they would be losing lot of clientele’s due to such a experience!!

Food: 2/5 Service: 1/5 Ambience: 3/5 Value...

I recently visited this hotel with my wife and 3-year-old daughter, opting for a candlelight dinner. Upon being seated, the waiter promptly took our order, starting with French fries, tawa fish fry, and pineapple juice for our daughter, followed by a beer for myself and a cocktail for my wife. We enjoyed our meal and spent a pleasant 2.5 hours together. However, I was dismayed by the waiter's oversight in not offering us water, neither regular nor bottled, throughout our entire stay. As a seasoned professional with 15 years of experience in the aviation and hospitality industries, I believe it is fundamental to offer water to patrons upon seating, prior to taking food and beverage orders. Unfortunately, we departed the hotel without being offered water, despite paying a substantial bill of Rs 3,300. This glaring omission in service left a lasting impression, and I regret not being able to enjoy a simple glass of water with our meal.

Another incident that left a lasting impression on me was when I was playing with my daughter, trying to feed her while she was running around. I noticed a waiter hastily carrying a glass of red wine, which he accidentally spilled, spilling a significant amount. Curious to see how he would handle the situation, I observed him adding a few ice cubes to the glass to cover up the spillage and discreetly serving it to the customer, who was engaged in conversation with their group of 4-5 people. I brought this to the manager's attention, but he downplayed the incident, claiming it was a minor spill and the customer had requested wine with ice cubes. I witnessed the entire scene unfold from a nearby corner, and it solidified my perception of the hotel's subpar service. This experience was a total waste of time and money, and I regret...

We went for buffet which was rs 525 per person including gst. The menu was all veg along with jain options. There was DJ and dance area with disco lights. The buffet consisted of Starters like chat counter, dosa counter, paneer koliwada, manchurian, spring roll There was also Italian options of pizza, white sauce pasta, red sauce pasta. Soups wonton and manchurian soup was available Also the main course had variety of breads, paneer kolhapuri, kashmiri dum biryani, dal khichdi, dal makhni, panchavati sabi, soya keema pav. There were lots of salad options like apple raita, peanut salat, toasted salad, fruit salad, etc Also there was desert counter which had dal halwa, jalebi, chocolate Swiss role, butterscotch mousse, ice cream and brownie I would recommend to try chat pani puri and sev puri was great also dahi wada was also tasty.the main course had variety of breads, paneer kolhapuri, kashmiri dum biryani, dal khichdi, dal makhni, panchavati sabi, soya keema pav. There were lots of salad options like apple raita, peanut salat, toasted salad, fruit salad, etc Also there was desert counter which had dal halwa, jalebi, chocolate Swiss role, butterscotch mousse, ice cream and brownie I would recommend to try chat pani puri and sev puri was great also dahi wada was also tasty. And in dosa we really like cheese dosa with chutney Wonton clear soup was delicious Manchurian soup was jain so it was a bit sweet tasting. Starter panner malai tandoori was very creamy and paneer was soft. Main course naan and paneer shahi was kolhapuri And rice dal khichdi was tasty In sweets we really liked the butterscotch mousse and...