Apna Dhaba Family Restautant & bar — Restaurant in Mumbai

TRIGGER WARNING

THIS IS NOT SOME PERSONAL VENDETTA AGAINST THIS PLACE. WHAT I EXPERIENCED, I AM WRITING IT DOWN.

P. S. THIS IS NOT MY 1ST REVIEW EITHER, I HAVE GIVEN MANY REVIEWS, BUT THIS IS THE MOST CRITICAL ONE TILL DATE.

To the Owner and Management of Apna Dhaba,

I’ve always been a fan of your food, but after the experience I had recently, I can confidently say I will never step into your restaurant again, even if I were dying of hunger.

This message is directed to the people who actually care about the reputation of Apna Dhaba, assuming such people exist. Because if you do, you need to know: even popular names can go down when arrogance replaces accountability.

On Sunday, August 27, I visited Apna Dhaba with 11 friends at 1:00 AM, well before your declared last order time of 1:30 AM. We placed an order of several dishes. At 1:23 AM, we tried placing an additional order, but your manager flatly refused. We accepted that without a scene.

What truly triggered us was the fact that our initial order itself was incomplete, 3 dishes were never placed at all. When we raised this, the manager casually told us to "adjust among yourselves" rather than owning up to the mistake. Zero accountability. Zero basic courtesy.

The manager’s "chalta hai" attitude was appalling as if he was doing us a favour by letting us dine there. When we requested to speak to his superior, that person refused to come out and face us. Later, they tried to force us to clear the bill even before we had finished eating, which made matters worse.

Eventually, when the senior did show up, his tone, posture, and overall body language were anything but professional. Honestly, it explained the poor attitude of the staff they’re clearly learning from the top.

Let me make this clear: No apology was offered for the messed-up order. No accountability was taken. Just plain arrogance and disrespect.

If you intended to shut by 1:30 AM, why take in guests at 1:00 AM? Either stick to your last order timing or stop taking in guests altogether. Don’t serve half-baked service and expect customers to silently accept it.

I walked in hungry. Few people left with a hungry tummy. I walked out disappointed and disrespected.

Sincerely, A very dissatisfied (and now...

An Open Note to Apna Dhaba Management

There’s a difference between a busy night and poor hospitality. Unfortunately, my recent visit to Apna Dhaba crossed that line — and not in a forgettable way.

On the early morning of Sunday, August 27, I arrived at your restaurant with a group of 11 people around 1:00 AM. Your posted last order time is 1:30 AM, and we placed our main order well before that deadline. However, when we attempted to order a few more dishes just a few minutes later at 1.24am , we were abruptly told it wasn’t possible. We accepted that — the rule said 1.30 am and we were on track with rules.

However, the real issue arose: several items from our original order never made it to the kitchen, let alone to our table. When we politely brought this to your manager’s attention, we were brushed off with a casual, “Just adjust among yourselves.” No apology, no clarification — just indifference.

To make matters worse, we were asked to settle the bill before we finished eating — something I’ve never experienced at any restaurant, regardless of the time.

Eventually, someone from senior staff arrived, but rather than diffusing the situation, he discussed the matter with the subordinate and didn't even come to us to talk. We called for him to come, and he said he won't. Then finally, after we insisted, he came, and their body language and tone only amplified the lack of professionalism we’d already encountered.

Here’s what was missing that night:

Basic courtesy

Accountability for missed items

Any attempt to acknowledge or resolve the situation respectfully

What is there,

Bad tone, no accountability, zero customer service, brushing off customers, and being hasty so they leave. Ask for bills while the customer is eating food, and very bad management.

If your team isn’t equipped to provide service at 1:00 AM, then don’t seat guests at that hour. Half-service is not better than no service — it’s damaging to your brand.

We walked in expecting a good meal.

This feedback is meant to highlight what can’t be ignored. Good food is important. But hospitality is what brings people back.

That was my last visit.

— A former loyal customer who expected professionalism...

APNA DHABA is a Family Restaurant and Bar in the heart of Mumbai city since 2006. 🔹It's an upscale place located at walkable distance from Chakala metro station and also near from airport. They have different sections of sitting area out of which one is ground level section designed in dhaba style. Comfortable seating with pleasant ambience will give you royal dining experience. They also have a 24 hrs Coffee shop for late night visits. 🔹 The ambience is perfect to enjoy some delicious food along with drinks🍻 & spend quality time with your friends and family. 🔹Elegant interiors will give you peaceful vibes & keeps you away from the hustle & bustle of the city. 🔹 Currently they can accommodate 150 person at a time. And soon they will be coming up with a Banquet Hall where you can host parties & functions. . ◼️Now coming on to food we ordered Eight Treasure Veg Soup :- Healthy soup including many veggies & eight type of herbs was really appetizing😛. Crispy Corn :- Heap of crispy corn served on papad basket. Well presented & scrumptious in taste🤤. Paneer Cheese Corn Seekh :- We really enjoyed the combination of paneer & cheese along with green chutney. Must try for paneer lovers☺ Watermelon Lime Cooler :- was Refreshing and amazing🍉🍹 Spiced Guava :- this was something unique & different from usual Mocktails. Must try 👍 Veg. Begum Bahar (sabji):- It was a combination of Red & Green gravy must have who loves both‼️ Cheese Garlic Naan :- was really cheesy and perfect. Makai roti :- loved this punjabi style roti♥️❤️❤️ Hot Brownie with Ice-cream:- Thoroughly enjoyed it till the last bite

They also serve Sea food and other Non Vegetarian food dishes.

Checkout all my pics. I would surely recommend everyone to visit APNA DHABA family restaurant and bar with your friends and...