TIBBS frankie — Restaurant in Mumbai

I am incredibly disappointed with Tibbs Frankie. I placed an order expecting to enjoy what I paid for, but instead, they delivered the wrong item. Mistakes happen, so I reached out to their customer service, hoping they’d correct it quickly. To my surprise, the response I received was both unhelpful and dismissive. The staff showed little interest in resolving my issue, acting as if it was my fault or that it wasn't worth their time. There was no accountability, no apology, and absolutely no attempt to make things right. I asked about a replacement or refund, but they seemed indifferent and offered no clear solution.

What’s worse is that every time I tried to follow up, I was met with vague responses and zero effort to actually address my concerns. This isn’t just about receiving the wrong item; it’s about the lack of respect for customers and the complete disregard for service quality. I’m deeply disappointed by the entire experience and would warn anyone thinking of ordering from Tibbs Frankie to be cautious. After this frustrating ordeal, I definitely won’t be ordering from them again, and I strongly advise others to look elsewhere if they value their...

I recently had an extremely disappointing experience with Tibbs Frankie. I ordered a 10-inch frankie specifically because I was looking for a filling meal. When my order arrived, it was just a regular-sized frankie, not the 10-inch I paid for. I contacted the staff immediately to let them know about the issue, expecting they would correct the mistake or at least offer some sort of solution. However, the response was indifferent at best. They seemed uninterested in helping, didn’t offer a replacement, refund, or even an apology.

It's frustrating to pay extra for something, only to receive a standard order with absolutely no accountability from the team. Good customer service should be about making things right when there’s a mistake, but the lack of effort to resolve the issue was shocking. I’m very disappointed and will think twice before ordering from here again. I would not recommend this place if you expect even basic customer support or...

I had a truly disappointing experience with Tibbs Frankie at Mahavir Nagar. I ordered from them expecting fresh, decent food, but what I received was anything but that. The food wasn’t fresh at all; it tasted stale and felt like it had been sitting out for a long time. This is unacceptable, especially from a place known for quick and freshly made rolls.

When I contacted them for clarification, I was met with excuses instead of any actual resolution. Rather than taking responsibility or offering any compensation, they seemed to avoid my concerns and brush me off. The staff was unhelpful, dismissive, and made no effort to address the poor quality of their food.

It’s clear that customer satisfaction is not a priority for this location. If you’re looking for fresh, quality food and decent service, I would strongly advise against ordering from Tibbs Frankie at Mahavir Nagar. This was my first and last time...