Pizza Hut | Kandivili Profit Centre, Mumbai — Restaurant in Mumbai

I had a deeply disappointing experience at Pizza Hut in Mahavir Nagar, Kandivali, yesterday, on February 18th. The quality of both the food and the ambience appears to be declining day by day. I have been a loyal patron of Pizza Hut since I was 16 years old, and at 40, I must regretfully say that there is little to admire about the establishment anymore.

Prices have increased significantly, while the quality of the food has diminished considerably. We were served pasta in an aluminum foil box that resembled the size of a pre-primary child’s tiffin box—barely enough for my 10-year-old son and the taste was terrible, not sure if they were falling short of plates. In the past, the portion sizes were more generous and served directly on plates, enough to satisfy at least two adults. Now, the decline in quantity is truly alarming.

The chicken wings were disappointingly small, with little meat on them, and the drinks were served in small glasses, in stark contrast to the large ones we used to enjoy. Each visit seems to feature a new staff member who fails to take orders correctly. They seem to rely on memory rather than writing things down, leading to frequent mistakes and forgotten items. This happened during my visit yesterday where the staff completely forgot one order of chicken wings, and later it did not arrive for over 20 minutes.

The main course took over 40 minutes to arrive, despite the restaurant being relatively empty at the time. We ordered a meal for two, selecting different beverages as indicated on the menu, only to receive two of the same. When I pointed out the error, the staff member asked, "Ye nahi chalega kya (Isn't this okay)?"—an astonishing response. Instead of acknowledging the mistake and rectifying it promptly, I was made to feel like I should accept it. They eventually corrected the order, but the initial response was frustrating. We ordered a chicken tikka pizza with barely any chicken on it. It just felt like a bread with toppings of tomatoes and other things except chicken. Stop fooling people in the name of chicken pizza.

What truly disturbed me after this experience was the state of the washroom. It fell far short of the standard I expect from Pizza Hut. Water was spilled everywhere, creating a safety hazard, and there were used tissue papers scattered about. The washbasin was unclean, with noticeable stains, and an unpleasant odor lingered in the air. Plus there were flies lingering on the opposite side table.

For the first time ever, I felt so disheartened that I couldn’t bring myself to address these issues with management. I strongly urge Pizza Hut to take steps to improve the overall experience. Your prices are steep, the food portions are inadequate, and the ambience leaves much to be desired. Furthermore, the staff needs better training in order-taking. If things do not improve, I may have to reconsider my loyalty and explore dining options with competitors. Thank you for...

Edit for yesterday:

We visited the branch. The branch was short staffed so only take away was available so we went to Borivali branch which said they don't support the coupon we had (strange)

Hence, we come back to this branch we try to place an order for "meal for 4" which is not possible due to some weird bug in their system so me and my dad decide to go with 1+1 pizzas as suggested by the reception lady so that we won't have to come back ever again, they won't even turn on the AC if we choose to wait inside.

Now we waited for 20+ mins and didn't receive our order, meanwhile a customer comes in fuming for not receiving his order and the receptionist straight up tells him to cancel the order as she can't help. Branch manager sorts things and cooks a fresh batch for him.

We are still waiting and turns out no one cooked for our order. They ask the receptionist if this a new order. She says no i had told you to which they start preparing in a hurry after re confirming the order with me. Now the reception woman goes in so that she doesn't have to face us. After about 10-15 mins we receive our meal from an employee along with an extra margarita pizza (which I suppose was complimentary but they never had the courtesy to inform the same, they just gave it along with the order saying this is our order)

All these efforts just to eat a pizza which lacked ingredients toppings and wasn't even correctly cut. Seemed like they have gave up on competition to newer and better brands and lost hope about the future of this business. ***Old 5 star rated review below * It was a great experience here.. *They are reasonable and better than the other FoodChain(name it yourself).. *Ample seating space (big place) *Good for family visits *Variety in the menu *Good Service

May suggest it for weekends with family and friends

P.S they have some unlimited offers on Friday( i found the advert...

Utterly disappointing Experience at Pizza Hut Mahvirnagar Branch

I regret to say that my recent visit to the Pizza Hut branch left me thoroughly dissatisfied. It is with great disappointment that I recount the abysmal service and quality I encountered at this establishment.

My family and I decided to have a pleasant dinner together at Pizza Hut on a weekend evening. However, what should have been an enjoyable experience turned into a complete nightmare. We were forced to endure an excruciating wait of 45-50 minutes for just two regular pizzas. The staff appeared oblivious to our frustration, as they carried on without any sense of urgency or concern.

After enduring this agonizing wait, we finally approached the overwhelmed manager, who was bombarded by numerous other dissatisfied customers. We expressed our disappointment and requested the cancellation of our order. To our surprise, within a mere three minutes, our pizzas were suddenly ready. It was as though they magically appeared out of thin air.

The entire ambiance and atmosphere we had anticipated for our family dinner were ruined by this appalling experience. I had never expected such lackluster service from a reputed brand like Pizza Hut. Unfortunately, this branch managed to outdo even the shoddiest roadside eateries.

I strongly urge everyone to approach this particular Pizza Hut branch with extreme caution. Be prepared for lackluster pizzas and an appalling level of service that will undoubtedly mar your dining experience.

It is my sincere hope that Pizza Hut takes swift action to rectify the glaring issues at this branch, ensuring that other patrons do not have to endure the same...