KFC — Restaurant in Nagpur

Poor Customer Service Experience at KFC, VR Mall Nagpur

I am a visitor from the UAE, currently in India to see my brother-in-law, and I wish to bring to your attention a very unpleasant experience I had at your KFC outlet.

Between 8-9 PM, My bill came to INR 775 or INR 725 I am not sure as I was with my niece aged 3 years and have to take care in between, and since my card was not being read by the device in 2 of the other shops so to avoid further time on checking it, I requested to pay in cash. At the counter, there were two staff members assisting, though unfortunately, I could not note their names. From the very beginning of the order, their behavior was dismissive and carried an air of arrogance, as though they were doing customers a favor rather than serving them.

When I handed over cash, the staff member demanded INR 30 in change, even though INR 25 was sufficient to settle the amount. When I questioned this, he insisted on INR 30, stating they did not have proper change. I raised my voice to emphasize that it is the store’s responsibility to provide change and ensure smooth payment transactions. At this point, the second staff member intervened, advised his colleague to accept the cash, and eventually arranged the correct balance to return.

This entire experience left me with disappointment, as the attitude and approach of the staff fell far short of the hospitality and professionalism expected from a global brand like KFC.

KFC must emphasize a customer-first culture where staff are trained to act with courtesy, accountability, and professionalism at all times. Respecting customers, handling transactions responsibly, and resolving concerns with empathy should be at the core of service delivery. Developing such a culture will not only enhance customer satisfaction but also strengthen KFC’s reputation as a brand that truly values...

There is always a long queue for ordering at whatever time you go , which is the only drawback I can point to. Otherwise everything is good. But they have an online system too for ordering which you can use to avoid standing in long queues, trust me I used it and it was so efficient with absolutely no extra charges. Apart from this we all know KFC has excellent cuisine and no one can question that with an extraordinarily fast service. They have offers on every Wednesday and other offers too but one which I personally like the most is that whenever you order something at the outlet, you will get it within 7 minutes otherwise you will get 1 pc hot and crispy for free, this has happened...

The food here is very bad. I had tried twice both time the chicken were of poor quality with blood clots in the chicken show not properly cleaned. And the fries they don't offer you hot it's always cold. The staffs won't answer your doubts and the display cost and packages are misleading. Instead try Mc Donald just opposite this counter which has good service and taste. The staffs won't give serve full order nor do they give the bill we had to demand after which they gave a bill else they give a smal tear off slip with no details and end up not giving the full order missing out things.. Very badly managed. KFCs in other metro...