Pizza Hut | Trilium Mall, Nagpur — Restaurant in Nagpur

Went to Pizza Hut trillium mall today for family lunch. But to a very disappointing experience we had to finish our lunch. Their Khetraj has the audacity to tell us that you will have to read the terms and conditions of restaurant if you have to eat here. Matter was very simple - they have displayed meal for one with one pan pizza, 4 pieces of garlic bread and one glass of Pepsi. I ordered for 2 - meal for one sets. I was served only 4 pieces of Garlic bread, the manager said only 2 pieces comes with one meal for one and we have given you 4 pieces so your order is complete. When I asked you have displayed in picture 4 pieces in Meal for one then I should get 8 pieces for 2 meals for one. He said very rudely that you have not read all terms and conditions and it’s your mistake we can’t help you. Unhygienic place, no cutlery on table, no paper napkins despite reminder to staff added to sour experience. Not recommending this place if you want to have good experience with family. QSR industry has gone too far in customer service but Pizza Hut is still living with old age practices. God bless...

Terrible Service!!! Ordered 2 Pizzas 1 Fries 2 Soft drinks 1 choco lava cake Received pizza after 25 minutes in the pan but the serving staff forget to serve the plates...asked two times to provide the plates... Waited 10 minutes for the plates. Asked 3-4 times for the soft drinks, but did not received any till I finished my pizza. Received 1 soft drink 10 minutes after I finished my pizza I have to remind them that I ordered 2. The staff looked completely clueless about my orders. With no signs of fries and cake I again asked the serving staff about my rest of the order, wether they are providing or should I leave?? From their conversation I came to know fries had been served to someone else. At the time of ordering I had clearly mentioned to bring the lava cake first up for my kid but even after mentioning many times even by my kid nobody bring the cake. THE STAFF DID NOT CARED. Again had to wait for another 15 minutes for fries and lava cake. We drived 20km from my place to this outlet and received this kind of treatment. Such a bad service spoiled the mood...

Terrible Experience at Pizza Hut I recently visited the Pizza Hut food court and was thoroughly disappointed with the service and food quality. The chicken pizza I ordered gave me loose motions and stomach pain, which suggests a serious issue with food handling and preparation.

The overall dining experience was appalling. The plates were unclean, and there was no cutlery on the table. To make matters worse, the water bottle seemed to be reused without proper cleaning. The tables and kitchen area looked disgusting, which raises serious concerns about hygiene and cleanliness.

The broken glasses and lack of basic amenities added to the unpleasant experience. I would strongly advise against visiting this Pizza Hut outlet until they improve their service and food quality. The experience was a health risk and a complete...