Domino's Pizza | Belapur, Navi Mumbai — Restaurant in Navi Mumbai

Hi Dominos Team,

I hope this message finds you well.

I am writing to bring to your attention a very disappointing experience I had today at your Belapur branch. As someone who has always enjoyed Domino’s, this experience was truly disheartening.

After a long time, I visited the Dominos Belapur outlet around 1:30 PM today with the craving to enjoy a good pizza. After reviewing the menu, my wife and I decided to go with the "4 Lunch Specials" deal priced at ₹99 each, which clearly stated availability from 11 AM to 4 PM.

When we went to the counter to place the order, there was no one present initially, and we had to wait for about a minute. Eventually, a person (who later told us his name was Dashrat) arrived. He was not in Domino’s uniform and had no name badge, which was already unprofessional. Upon hearing our order, he immediately refused to take it, saying the ₹99 lunch special was not available — despite it being clearly displayed as available at that time.

He then told us to place the order online instead. However, when we checked, the item was not showing online. We requested him to take the order and provide an offline bill, but he rudely denied it, saying, "I am busy and I am not going to do the offline bill." This was extremely rude and unacceptable behavior. With such an attitude from the staff, it's honestly hard to imagine anyone wanting to return to Dominos.

What made matters worse was his tone and behavior, especially when speaking to my wife. His dismissive and unprofessional attitude left us extremely upset, and we had to leave without ordering anything.

I urge you to please look into this matter seriously. Incidents like this not only damage the reputation of your brand but also push loyal customers away. I sincerely hope appropriate action is taken, and that such behavior is not tolerated in your branches.

Thank you for taking the time to read my email. I look forward to your response.

Best...

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