Pizza Hut - Mumbai — Restaurant in Navi Mumbai

I visited Pizza Hut Airoli on a Friday to take advantage of their "Unlimited Offer," but my experience was far from the expectations I had of an international brand.

When I inquired about the offer, the staff informed me that the unlimited pizza was available, but with only sausage as the topping option. This seemed unusual and quite disappointing. It’s hard to imagine a well-established brand like Pizza Hut running such a popular promotion with such limited variety. After I asked for other options, they offered corn and chicken as toppings, but that was about it. So, if you're not a fan of sausage, corn, or chicken, then you’re out of luck.

This makes me question the purpose of running the offer in the first place if the selection is so restricted. It would be more reasonable to either offer a wider variety of toppings or not promote the "unlimited" deal in such a way.

On a positive note, the pizza quality was decent, and the unlimited Coke was a nice touch, but that’s where the positives end. The dining area was plagued with flies, which was honestly quite off-putting. It's hard to believe that such a branded outlet would overlook basic cleanliness and hygiene to this extent. This significantly impacted my overall experience, as it made me uncomfortable throughout my meal.

In conclusion, while the food was decent, the lack of topping options and hygiene issues are things that should not be ignored. I hope the management takes this feedback seriously and improves both the variety of the offer and the cleanliness of the outlet.

Would I recommend this place? Honestly, not unless they improve their hygiene and provide a more reasonable offering for the...

Pizza Hut Airoli Does not Deserve 1 Star, but there is no option on Google to Give Negative Marking hence 1 and People Ordering Food from them should be aware that you may get fooled some day if you order from this Outlet. My Complaint Related to Order No. 19786594. We order at 8:15 which was initially for Pickup. But after some time we realized mistake & requested for delivery which never happened. We contacted Customer Care for 6 times and they tried contacting Restaurant till 11 PM but no one picked the call. Shared our concerns with Pizza Hut on Twitter & Insta and they are still looking into it since 48 Hours. Very bad Experience will never ever order from Pizza Hut. Eventually such outlets will close down if service is not good.

Review Edit Done on 6th June 2023 ≈============================= Pizza Hut Customer care was not able to help in any Manner just apologized Escalated on Social Networking like Twitter & Instagram and Miss Manjusha contacted me. Miss Manjusha heard all the concerns, processed Refund & offered complimentary Pizza. She kept on following up with me for Refund status & she got us free Pizza for kids. 5 Star for Miss Manjusha for such dedication & helpfulness however Pizza Hut Airoli needs to take this feedback seriously & make sure they maintain their dignity Airoli being IT hub they should understand the priority & customer support to gain more customers & better quality products. once again thanks to Miss Manjusha for everything. Ordered Pizza thrice from Airoli Outlet just to try their service & unfortunately they are Late everytime with some Reason & Sorry !!...

The staff is sooo bad... We ordered "All you can eat" thing which they have on all Friday's We 6 friends got our first 6 pizzas we are them and ordered another 6 We finished them too And now we were going to order more...and this was the time the staff came and told us to eat the remaining crust too which we were keeping so that we can count how many pieces we had And then we are the crust and tried ordering more The staff started ignoring us they made us wait 40mins by saying it's still is the oven and the guests which ordered after us got the exact same order before us and they kept on ignoring us and we had no option but to leave The expressions which they had on there face whenever we tried ordering was enough to tell us that they were not willing to give us more pizzas of there "All you can eat" thing. Maybe don't keep it on the menu...