Domino's Pizza | Shanti Niketan, New Delhi — Restaurant in New Delhi

Dear Domino’s Customer Service,

I am writing to express my disappointment with my recent order (#172) placed on January 20th. The quality of the items received was far below the standard I expect from a brand like Domino’s.

The Margherita pizza was severely burnt. The Green Wave pizza lacked flavor and was not enjoyable. We also ordered garlic bread, which did not meet expectations. When I attempted to log a complaint via your app, I received an automated response stating that I would be contacted within 24 hours. Unfortunately, no follow-up call was made.

I then contacted your customer service number, where I was given the store manager’s contact information. However, every time I called, the call was disconnected, and I received an automated message saying the manager was driving and would return the call. This left me in an extremely awkward situation as I had guests at home, and we were forced to order from elsewhere.

I was hoping that Domino’s would take my feedback seriously and offer a replacement order or a refund. However, neither of these was offered, and no effort was made to rectify the situation.

I never expected such poor service and disregard for customer satisfaction from a brand of your reputation. I request that this issue be investigated, and I would appreciate a...

If I had an option of giving no star I would have done that I placed my order and got a message mentioning that my order will be delivered soon. Just after that I got a call from someone who denied telling his name. This person was very rude and told me that my order can’t be placed. I told him that I have already got an order confirmation message and then he started giving me reasons that our oven is not working and we don’t have delivery boys. This is surely not a customer’s fault , this is your headache firstly. Secondly if you can’t take orders then kindly mention this on the portal rather than misguiding the customers. Thirdly please replace this guy from the calling section.You are working for dominos and representing it so badly...

An internationally known food chain, famous for quick home delivery of fresh, delicious pizzas. The ambience is consistenly kept very polished with the smell of oven and oregano prevalent.

They offer a large variety of pizzas, with customized crust and toppings, and sides to choose from.

I had made a home delivery from this Outlet and the delivery was done well within 30 minutes, freshly prepared Stuffed garlic bread & delivered hot. Though i feel that their Menu (overall Dominos) has become very monotonous. They need to do some improvisation in their sides & variety of Pizza's. As of now there best seller is Cheesy Burst Pizza !

#Follow me on INSTAGRAM for some amazing Food/Travel Blogs (ID:-...