The Bake Brothers

I’ve always been a fan of The Bake Brothers and have been ordering from them since 2019, but my recent experience was incredibly disappointing. My husband ordered a 1kg cake for our child’s birthday, scheduled for delivery today at 6 pm. The owner, Ankit had promised to include some complimentary items like children’s paper caps as a goodwill gesture, even though we offered to pay for them.

When the delivery arrived, I was the one at home to receive it. To my surprise, the box only contained the cake and two small candles—none of the promised extras. When my husband called Ankit to find out what happened, Ankit claimed that the delivery person was supposed to ask us what additional items we needed. However, no such question was asked.

This oversight completely ruined what should have been a joyful birthday celebration. We were left scrambling at the last minute, unable to provide the promised party items for our child and their friends.

As someone who has been a loyal customer for years, this experience has left me feeling deeply disappointed. It’s disheartening to see such a lack of care and attention from a business we’ve trusted for so long. Sadly, this experience has made us question whether we’ll continue to order from The Bake Brothers in the future.