Apni Rasoi - Paschim Vihar — Restaurant in Paschim Vihar

Patathic! It seems that the owner and the managers don't bother as they might have lots of customers for their home deliveries. Last night (2nd Aug'24) we ordered our Dinner. We ordered Malai Kofta in red gravy along with Tawa Paneer and guess what we get.. We received Malai Kofta in white sauce which was smelling and also tasted very bad. Instead of Tawa Paneer they delivered chaap (Soya chaap). When we called up and complaint about the wrong order, they didn't have the courtesy to correct the order raher were defending stating that these dishes are one of their best ones. Well, let me tell you that these are NOT YOUR BEST BUT WORST DISHES with WORST SERVICES I have ever experienced. Get your staff to pack the correct order and serve rightly else you would loose on...

The quality of food at this establishment was disappointing, and the service did not meet expectations. It’s important to note that Mr. Karan Oberoi, the manager, displayed unprofessional behavior towards customers, which negatively impacted the overall experience. Restaurant owners should be cautious when hiring managers with such attitudes, as it can affect customer satisfaction.

Additionally, the food quality was subpar, particularly the naan, which was excessively thick and difficult to chew, resembling a rubbery texture. Overall, there is a significant need for improvement in both food quality and customer service.

Avoid Boycott such Rude behaviour. Its important that Customer satisfaction to be...

Honestly, I am so impressed with this restaurant. I love such chill ‘informal’ places where you can eat your heart out. A total family restaurant. We ordered Mushroom Tikka and one Lachha Parantha Thali and it was DEELEECIOUS 🤤 Trusted brand, never burns your pocket, nor your stomach, the food is just yummy! The quantity is also next level and plenty of sitting space. Will keep going here again and again and again...