Domino's Pizza | Phase-9, Mohali — Restaurant in Punjab

Unreliable Delivery and Poor Customer Service

I’ve had an extremely disappointing experience with Domino’s on two separate occasions. Both times, my orders arrived well beyond the 30-minute delivery guarantee, and despite the prepaid nature of the orders, the delivery personnel simply told me to “raise a complaint” rather than offering the promised discount.

For my first order (Order #74 on 16th September 2024), I was assured that the late delivery discount would be credited to my Domino’s wallet within a week. It never happened. When I placed my second order (Order #95 on 7th October 2024), the same issue occurred, delivered 50 minutes late with the same promise of a refund in my wallet, which still hasn’t been credited.

I followed up with the store multiple times, and while they eventually offered a free pizza for one order, I was told they couldn’t do anything for the other. This isn’t acceptable, I just want the late delivery refund to be credited to my wallet as promised.

Overall, a very frustrating experience with Domino’s delivery and customer service. They’ve been unresponsive to their own promises, and I wouldn’t recommend relying on their...

VERY RUDE STAFF WITH CAREFREE BEHAVIOUR - Extremely Disappointing Experience

I had a very disappointing experience with this Domino’s store. The staff showed a complete lack of professionalism, with a carefree attitude toward resolving my complaint about a delayed order. Despite multiple follow-ups, they acted as if they were doing me a favor by offering a partial refund, even mentioning that the money was coming from a staff member’s personal account, which felt inappropriate. They refused to take responsibility for the issue. I expected better service...

Worst experience ever. Still waiting for delivery guy to deliver the order and it's been more than an hour to deliver from just 1.4km away.

When called and asked him the status, he switched off the phone.

He ended up the delivery status at 41mins to avoid the delivery penalty or free delivery but is actually not yet delivered and it's been 30 mins above the delivery time but not yet received.

🔴Please never ever order anything from here. It's a Shame for...