La Bakery — Restaurant in Tamil Nadu

This is how you ruined our daughter's 2nd birthday—a completely unacceptable experience due to your careless behavior and terrible customer service. We clearly mentioned that it was our daughter's 2nd birthday, but instead, you wrote the number 1 on the cake. We asked for the cake to be delivered by 5:30 PM, and only at that time did we notice the mistake. It took another 45 minutes for you to fix it, and even then, the result was a complete mess.

We were left helpless and forced to accept this substandard product while paying the full amount of ₹2400. Moreover, we specifically requested the Iris Cafe flavor, but the cake tasted terrible and nothing like what was promised.

If you cannot fulfill basic customer requirements or handle special occasions with care, you have no right to run this business. You completely ruined our special day, and your lack of accountability is appalling. This kind of incompetence is unacceptable, and we demand a proper explanation or refund. Close your shop if this is the...

Disappointing experience with cake purchase

Dear Team,

On 17th September, we purchased a chocolate cake from your Thirumullaivoyal branch. While the cake looked fine from outside, it was completely dry inside and at the bottom. It was not edible and we finally had to throw it away. The cake cost ₹700, which was a total waste.

The delivery, which was requested between 1:30–2:00 pm, was delayed by more than 20 minutes. To make matters worse, your staff member, Mr. Santosh, was very rude and arrogant in his behavior. Instead of politely attending to us, he spoke in a disrespectful manner, which made the whole experience unpleasant.

I usually trust La Bakery for good quality, but this time the product as well as the service was very disappointing. I sincerely request you to look into this matter, take necessary action on the staff behavior, and ensure better product quality in the...

If possible i will give zero rating. Such a horrible place. They treat the customer very badly and won't respond properly. They use artificial flavors so much not good for health and taste so horrible. I will never recommend this to anyone. They are not even interested in taking orders and was so rude . Such a lazy people. Store owner should either change the store person in bill counter or else they would lose their customer. I will never ever buy cake from this in store neither will i recommend...