McDonald's — Restaurant in Tamil Nadu

Dear McDonald’s India Customer Service,

I hope this message finds you well. My name is Justin, and I am writing to formally bring to your attention a deeply disappointing and unprofessional experience I had at your Nara Peta, Chennai outlet on the 30th of May 2025, around 12:20 AM.

While traveling with my family from Chennai to Bangalore by car, we decided to stop at your outlet as my wife and our six-month-old twin babies were hungry. I entered the store alone to place an order while my family waited in the car. I ordered two McChicken Meals, which include burgers, fries, and a soft drink.

Shortly after completing the payment, I realized that I had mistakenly not requested a milkshake (or crusher) in place of one of the soft drinks, as my wife had originally wanted. I immediately informed the cashier and requested to make the change, offering to pay the price difference. However, the cashier refused the request without hesitation, stating it was not possible since the mistake was on my part.

I attempted to explain politely and asked for a supervisor or manager. Unfortunately, the manager who attended to me maintained the same dismissive and arrogant attitude. I was told once again that since the mistake was mine, no changes would be made, even if I was willing to pay for the adjustment. The lack of flexibility and the tone in which the response was delivered were both extremely disappointing and unprofessional.

In an effort to resolve the issue, I requested that one meal be cancelled and refunded, and that I only retain one McChicken Meal. This was initially refused, but eventually the manager processed the refund reluctantly. During this process, I also noticed that the fries were being packed incorrectly, and when I pointed out that one of the meals should include cheesy fries, the packer threw the fries into a bin in a visibly disrespectful manner, as though I was being unreasonable or asking for something I hadn’t paid for.

When I calmly asked the staff to be more respectful in their tone and manner, the situation escalated. Several employees—including the manager and even a cleaning staff member—began raising their voices at me, telling me to “behave” and creating an extremely uncomfortable and confrontational environment.

As a long-time customer who has always appreciated McDonald’s for its consistency and customer-first approach, I was truly shocked by the behavior displayed at this outlet. I understand that mistakes happen, even on the customer’s part, but it is the responsibility of the staff to handle such situations professionally, with patience and courtesy, especially when the customer is being reasonable and cooperative.

This experience left a lasting negative impression, and I strongly urge your team to review the conduct of the staff at this location, particularly the manager on duty that night. I also request that McDonald’s reinforce customer service training, focusing on respect, empathy, and flexibility in resolving minor order issues.

I hope you will take this feedback seriously and investigate the matter further. Thank you for taking the time to read...

🍔 McDonald’s – A Declining Experience at a Once-Reliable Outlet

After years of loyalty, recent visits to this McDonald’s outlet have been disappointing due to a consistent decline in service quality, hygiene, and food standards.

✅ What’s Still Good: Ambience: The restaurant has a decent atmosphere and layout. Some Staff Efforts: A few staff members have shown dedication, especially when short-staffed.

Drive-Thru & Takeaway: Occasionally smooth, though inconsistent.

⚠️ Major Concerns: Poor Hygiene: Flies in the dining and kitchen areas, unclean tables, and dirty restrooms have become common.

Non-Functional AC: The air conditioning has been out of order for months, making the space uncomfortable.

Food Quality Issues: Burgers and fries often served lukewarm or stale. Fried chicken undercooked or bland. Soft-serve machine frequently unavailable. Online orders receive smaller portions than dine-in. Service Delays: Orders take excessively long (up to 2 hours in some cases), with poor communication and follow-up. Unprofessional Staff Behavior: Rude interactions, lack of attentiveness, and dismissive attitudes from both counter staff and management. Technical Issues: Billing systems and self-order kiosks often malfunction. Coupons and offers are inconsistently honored.

📝 Tips for Visitors: Double-check your order before leaving or accepting delivery. Avoid peak hours to reduce wait times. Consider alternative outlets nearby (e.g., KFC) for a more reliable experience.

⭐ Overall Rating: 3/5 This outlet urgently needs a revamp in management, hygiene practices, and customer service. Until improvements are made, it may not be worth the visit—especially when better alternatives are...

Frustrating Experience at McDonald's: Barcode Glitch and Poor Customer Service

I recently had an extremely disappointing visit to McDonald's, and I feel compelled to share my experience. From start to finish, my encounter at the establishment was marred by a combination of technical glitches and unresponsive customer service.

Upon entering the restaurant, I was eager to use a promotional coupon via the barcode on their mobile app. However, to my dismay, the barcode simply refused to scan, and no matter how many attempts were made, the error persisted. This left me feeling incredibly frustrated, as I had specifically chosen McDonald's for my meal based on the enticing offer.

Adding to my vexation, the salesperson behind the counter seemed utterly disinterested in resolving the issue. Despite my repeated attempts to explain the situation and seek assistance, their lack of responsiveness only added to my growing sense of dissatisfaction. Not once did they acknowledge the inconvenience I was facing or make any genuine effort to address the problem.

As a loyal customer, I found this experience to be unacceptable and indicative of a severe lack of consideration for patrons. Not only did I miss out on the intended savings, but I was also left questioning the quality of customer service provided by this particular McDonald's location.

I hope that this review serves as constructive feedback for McDonald's, urging them to rectify their technical issues and provide training to their staff in delivering superior customer service. Until these glaring issues are resolved, I am hesitant to return to this branch and would caution other potential patrons to be wary of their own...