McRennett — Restaurant in Tamil Nadu

One of the worst experiences I have ever had as a loyal customer. For years, I have been purchasing the green nut cake from Mcrennett for all our family birthdays. This time, I placed an order as usual, but the staff completely ruined the experience.

They made a spelling mistake on the cake. When we pointed it out politely, instead of apologizing or fixing the error, the staff member started arguing rudely, showing absolutely no respect for customers. Even her co-staff admitted it was her mistake, yet she refused to take responsibility.

The situation escalated when she scolded my elderly father in front of all the customers, telling him to "shut up and go away." Her disrespectful attitude toward an elder was shocking and hurtful, especially to us, as long-time regular customers.

When we asked for the manager to escalate the issue, she arrogantly claimed to be the manager herself. Her behavior didn’t stop there—after dealing with us, she treated other customers just as rudely.

Mcrennett MMDA Colony, you need to address this matter urgently. This staff member’s behavior is unacceptable, inhumane, and completely unprofessional. She lacks basic courtesy, especially toward elders, which is deeply disappointing.

I will never return to this outlet again and strongly recommend others avoid this place until such rude and disrespectful behavior is corrected. What a shame for a brand we trusted for...

Worst experience.Ordered for Tiramisu jar &red velvet cake through swiggy.They gave a call & told me casually that both were not available.She asked me to buy something rlse for the same amount.The to e used is not the one we use to a customer.When I asked for a refund,she said that it cannot be done. This is the 3 rd time to get similar experience feom them. Having been a loyal customer for over 2 decades,Never gonna step into any Mcrennet store henceforth.Horrible sales...

Idiot staff lady. Spoiled my birthday cake and after questioning showed no regrets. Started arguing and told me to get out. Customers have no respect here. Really had a disastrous experience. I would request the manager to look after this as this lady thinks she...