Pizza Hut | Kanchipuram — Restaurant in Tamil Nadu

Title: Extremely Disappointing Service at Pizza Hut Gerugumbakkam – Avoid This Branch

Yesterday, February 22 nd, 2025, I visited the Pizza Hut branch in Gerugumbakkam with my kids, traveling a long distance just to enjoy some pizza. We arrived at 10:30 PM ,eager to dine in, but our experience turned out to be incredibly frustrating and disappointing.

As soon as I walked in with my children, the staff member at the counter, Jeeva, informed me that the restaurant was closed. I was stunned and confused because I had checked the store's hours online beforehand, and it clearly stated the branch was open until 11 PM. Since this was the information I had relied on, I expressed my concern to the staff member, but instead of an apology or understanding, Jeeva dismissively told me that I should have come at the "right time."

I was left in disbelief at how unprofessional and rude the response was. Furthermore, when I asked if takeout was an option, he didn’t offer it as an alternative either, which made the entire situation even more frustrating. We had already traveled a long distance, and my children were eagerly waiting to eat pizza. Unfortunately, their excitement quickly turned into tears and disappointment as they realized they wouldn't be able to get the meal they had been looking forward to.

It was heart-wrenching to see my kids upset because of this poor service. To add insult to injury, there was no effort made to help or accommodate us in any way, despite the fact that we were clearly informed by the website that the restaurant was open.

The lack of courtesy and respect shown by the staff was shocking, especially from a well-established brand like Pizza Hut. I would not recommend this particular branch to anyone. The staff member, Jeeva, was not only unhelpful but also very dismissive of our concerns, leaving us feeling completely unwelcome.

In summary, I strongly advise anyone in the area to avoid the Gerugumbakkam branch. The customer service here is abysmal, and it's clear that they do not prioritize the satisfaction of their customers. If you're looking for a positive dining experience, I recommend visiting a different Pizza...

Date: 19th March 2025

Tried Pizza Hut with my family, and it was a great experience!

The place was well-maintained, clean, and had a modern, stylish design. The service was good, and the staff was attentive. Parking was sufficient for two-wheelers, but finding a spot for a car was a bit challenging.

The menu and offers were impressive, with very reasonable pricing.

Must-Try Dishes:

Masala Keema Garlic Bread – Absolutely delicious! A must-try. Sizzling Schezwan Chicken Pizza & Dhabe Da Keema Pizza – Both had an amazing flavor and were cooked perfectly. Spicy Baked Chicken Wings – Good taste with a nice kick of spice.

Could Be Better:

Penne Mac & Cheese Pasta and Cheesy Sprinkled Fries – These were quite ordinary and didn’t stand out.

My kids loved the food and the overall atmosphere. I would definitely recommend this place—worth trying...

Update: SERVICE HAS BECOME MORE PATHETIC IN THIS BRANCH. NEVER EVER ORDER ONLINE VIA PIZZA HUT SITE. THEY START MAKING ORDERS ONLY WHEN WE ESCALATE AFTER 1HOUR OF WAITING. CALL CENTER IS HELL , NO RIGHTS FOR THEM TO CONNECT WITH BRANCH FOR STATUS. PEOPLE ARE SO CASUAL THEY SIMPLY TAKE CUSTOMER FOR GRANTED. ORDER ID 13068039

The pizzas are good, Staff is good, it appears management has kept this outlet understaffed. To cater many orders with short staff leads to delays or missing items. However they compensate if its a miss from their side. AC is mostly off if there is no customer inside. So if you happen to walk in while it was empty, they will switch on the AC and it will take time to...