Ponzu Restaurant — Restaurant in Tamil Nadu

Feedback Post for Google Review:

⭐☆☆☆☆

I recently had the unfortunate experience of dining at one of the restaurants operated by this well-known hotel group, and I feel compelled to share my feedback to ensure that improvements are made.

First and foremost, I was disappointed by the chef's attitude. For a brand that prides itself on high standards, I expected a minimum level of English proficiency from the chef. Communication is key in creating a welcoming atmosphere, and the lack of it was quite off-putting.

Additionally, I was looking forward to the Teppanyaki experience; however, it fell short of expectations. The excitement of a live cooking show was nonexistent, which was a significant letdown. Instead of the vibrant, engaging preparation that one anticipates at a Teppanyaki restaurant, the food was prepared outside of our view and merely finished in front of us. The usual theatrics—such as the chef slicing and dicing right at the table—were completely absent.

Moreover, the flavors of the dishes were disappointingly flat and lacked cohesion. It felt like a missed opportunity to showcase the rich and diverse flavors of Japanese cuisine. I was hoping for a memorable culinary experience, but instead, it was bland and uninspired.

To top it off, I was taken aback when the chef left our table without even cleaning up after the cooking process. This is something I’ve never witnessed in a Teppanyaki restaurant before and added to the overall unsatisfactory experience.

On a positive note, I must commend the girl at the restaurant reception for her understanding and professionalism. She was a bright spot in an otherwise disappointing evening.

I am posting this feedback not only to express my dissatisfaction but also to encourage the hotel to take action. I brought a guest who was eager to explore Japanese cuisine, and this experience has tarnished the hotel’s reputation in my eyes. I hope the management takes these concerns seriously, as the quality of dining is essential to maintaining the brand's image.

Thank you for taking the time to read my feedback. I sincerely hope to see improvements on...

A very nicely done Japanese restaurant in coimbatore. The ambience is very good to get a feel of Japanese cuisine. The staff is well qualified to explain you different things about Japanese food and suggest best choice according to your preferences. The staff is well manaered and courteous.

Taste wise the food was top notch. One can't complain about anything. Sushi we tried was very good.

The one thing not so good about the management was their attitude towards rates in the menu. When we got our final bill the rates charged were Rs 200 more per item than rates in menu. Their argument was the menu has lower rates and system has higher rates and we will update the menus later. They should have informed us about this discrepancy earlier. Maybe people who go to five star hotels for food should not pay attention to rates 😕. The manager changed our bill after we showed them the discrepancy and it...

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