SRM Sweets & Cakes - R.K.V.Road — Restaurant in Tamil Nadu

A Disappointing Experience

I have been a long-time customer of SRM Sweets and always enjoyed their quality products and good service. However, my recent experience was extremely disappointing due to the lack of basic respect and courtesy from the new employees.

It seems that after the management change, the staff's attitude towards customers has drastically deteriorated.

A business should always value its customers, but here, it felt like they didn’t care whether we returned or not. Such behavior is unacceptable, especially in a hospitality-driven industry like this.

I hope the management takes immediate steps to train their staff (especially the new person in the billing )on proper customer service and ensure that respect and courtesy remain a priority. Until then, I will be reconsidering my visits to SRM Sweets and would advise others to be aware of this change in...

A place for Sweets & Snacks. They won't have Seating facility, so i would recommend this place for Senior people and Small kids. Still you visit and buy and move. I don't think they have Tea/Coffee. They don't have parking, since it's a very busy bazaar road and right now sewage bridge construction going on so too much traffic. It's very difficult for Parking, especially NO parking for 4 Wheeler. They accept...

Weighing machine is not visible to the customers. One of the customer asked about that. Is it wrong? The staff replied "அதெல்லாம் correct ah தான் போடுவோம் if you want make complaint". First teach the employees how to behave.. Im regularly purchasing in SRM.. already I avoid tiruchengode branch for their cleanliness.. If these type of activities continues it will ruine the...