The Cake Smith — Restaurant in Tamil Nadu

Disappointed with Cake Smith: Missed Design, Late Delivery, and Poor Service

I'm unfortunately unable to recommend Cake Smith for my recent experience. Here's what went wrong:

Miscommunication and Extra Charges: I specifically ordered a cake design, but they delivered a different design without informing me beforehand. To make matters worse, they charged extra for shaping and design, which I only found out about after I received the cake and questioned the difference. Unacceptable Delay: My order requested a 3 PM delivery, but the cake arrived at 4 PM. An hour delay is a significant issue, especially for a planned event. Unprofessional Service: The counter staff wasn't very responsive when I placed the order. Their overall demeanor felt careless and inattentive.

Overall, the experience with Cake Smith was frustrating. The cake itself might have been good (I haven't had the chance to try it yet due to the design change), but the communication issues, delayed delivery, and poor customer service...

I gave an order 6 days before an event with clear instruction that I need the cake by 4pm but even after 6 30pm after 15+ calls they were not able to deliver the cake.

It was the order of 2kg strawberry and fondant cake theme on it. The person on the desk gave all information about the pricing and have made the advance payment.

On the day before of the event I just went to remind about order. People are listening to all stories again and gave a shocking information that Fondant theme is not possible. They were forced me to accept that as well. Only for the fondant doll on the cake I paid 600Rs extra.

Package of cake was very bad, cake was packed on wrong small box. I have received a really plain cake which was not even nearing the design I gave.

Finally the taste was not really great and nobody liked it since pigments were too sticky. We couldn’t feel the strawberry flavour at all. Extremely disappointed with...

Zero respect to customers. We ask something with so much of expectations, they talk with creamy weds assure everything to be perfect, charge super high but deliver things as per their wish. No courtesy to call and inform that requirements could not be met out. On top of all even after asking why you guys haven't done the way I asked, they seem to discuss on the subject matter, but just pack it as it is without even giving a apology for it. Employees there doesn't treat customers with respect. Their attitude is we give as per our convinence and you have to take it. If you are planning for a happy occasion, this shop is great at spoiling it. Hope management preach them how to...