URBAN BAR-B-QUE — Restaurant in Tamil Nadu

Barbeque is all about experience, flavor, & variety of food.

URBAN BAR-B-QUE gave us the worst service in all of the above categories. Ground staff don't have any touch points with customers. They just serve food like a marriage function. For a group of 6 people, they placed one stick of each item on the barbeque. When we asked to refill the starters, they had the audacity to bring it at the end of our meal. Really bad timing & service.

Atmosphere & Tables are next bad experience, big tables & uncomfortable sofa's. Customers need to move front & back to take any item on the table. Only center-row tables get good lighting and the Corner tables are dark & really bad music. Also, customers can feel barbeque grill box heat on legs. Very bad design & experience.

Both Veg & Non-Veg Barbeque Costs the same. The menu & items are very basic & plain. Barbeque needs some unique taste. Not worth for money. Over all again it feels like having some street food.

Next, the buffet menu is a big disappointment, No Green & Red button indication in the item lable. So customers need to read & search for Veg & Non-Veg items. And the irony is that the veg items are named like "veg Chicken tikka", "veg mutton curry" etc.

On the buffet table “Indian breads - On demand” menu was kept in a small standee. But customers do not know where & how to get that item. No Ground staff are there to help, take orders & serve. Also, I noticed none of the customers got any Indian bread on their plates.

The quantity of green chutney & tomato sauce kept on the table is very low & bad quality & taste. Even if you request for more Quantity the time they take & way they serve is bad.

The dessert menu was ok, but again the icecreams were limited and the taste was poor.

At last, when we asked for the bill, they took their sweet time and we went to the counter to ask and pay for the bill. At the bill counter Fennel Seeds, Rock candy & betelnut were kept in a small cup & It was all mixed-up with each other.

Over All not worth for money & we had a...

We had booked tables well in advance today for a group of around 40 people. 35 of us arrived on time and were seated—and then, for the next 20 minutes, we were completely ignored. No food. No water. Not even the courtesy of a basic greeting or an update. When we asked what the delay was, the manager—completely nonchalant and shockingly indifferent—told us they would only start service after all 40 guests arrived.

Let that sink in: 35 people sitting at their tables, waiting, hungry, and ready to eat—and the restaurant flat-out refused to begin service because a few were late. It was insulting. Absolutely no sense of hospitality, no concern for the experience of their guests, and not even the slightest effort to handle the situation professionally.

And this wasn’t the first time. The last time we dined here, we had booked tables from 12 to 2 PM. Not only did the service crawl at a snail’s pace, but by 2 PM, when another group came in, they literally moved us to a different table mid-meal just to make space for the new guests. Who treats their customers like this? Who thinks this is acceptable?

I didn’t leave a review back then because I thought, maybe, just maybe, it was a one-off. Maybe they were having a bad day. But clearly, this is a pattern. I am writing this now because it’s obvious this isn’t a one-time lapse—this is how they operate. I’m not just disappointed—I’m furious. This is the most appalling excuse for a restaurant I’ve ever had the misfortune of visiting, and I’ve dined at countless places across Coimbatore.

This place doesn’t deserve your time, money, or patience. There are far better BBQ options on Avinashi Road—places that understand what basic customer service looks like. This one? It needs to go. Let it be buried under the weight of its own arrogance and mismanagement. Avoid it...

The ambience was great, but the food quality and service provided ( which are very essential) were really really unexpected amd unsatisfying. They did not serve the items in the menu properly , we did not receive a particular item. We weren't aware of the dishes , they did not even provide a table menu of the items and did not serve all the dishes. There was no proper hygiene , there was hair in the salad and that really spoiled the appetite. When informed about this , the management did not give a responsible answer. The service they provided was really bad. They had many staffs , but nobody was interested to refill the dishes. We had to ask each and every time. We did not even know that, the welcome drink given can be refilled. They did not inform us, nor did they refill it. After the lunch , they came to refill the glasses , which was of no use. When requested to increase the temperature of AC, they denied. We went to the restaurant by 12 PM, and there was no proper service. Once , the restaurant started to flourish with people, many staffs came to help others. This was a a very unequal treatment and a very bad experience. We had great expectations about the restaurant. We asked the management about the food and service ,and they answered very irresponsibily. The manager blamed the waiters for not providing a proper service , and he did not even ask about the food nor visited tables.There was no good items nor the quality. Very disappointing. Me and my friend both had severe stomach aches after coming back home. Requesting the people in the higher authority to address this issue and improve the...