Hotel surabhi Udupi veg — Restaurant in Telangana

Unpleasant Experience – Poor Service and Unhygienic Practices

it was a very disappointing experience. On top of the overall lack of attention to issue with the food quality. I ordered chutney during my meal, and to my dismay, it was clearly not fresh. It tasted like leftover chutney that had been sitting for days, and when I brought it up to the staff, I was met with complete indifference. They didn't even bother to respond to my concern, which was both surprising and frustrating.

To make matters worse, the owner was sitting at the billing counter, laughing and chatting with one of the servers, completely ignoring the situation. It gave the impression that customer satisfaction was not a priority, which is unacceptable for any business, let alone a hotel.

For the price I paid, I expected much better service, food quality, and professionalism. I won’t be returning or recommending this...

Extremely Unhygienic and Disgusting Experience

I had one of the worst experiences ever with this restaurant. When my food was delivered, the delivery person explained that the people preparing the dosas were literally removing phlegm from their noses while cooking. When he asked them to wash their hands, they arrogantly replied that he was “just a delivery guy.”

This level of unhygienic behavior is absolutely unacceptable. I’ve completely lost trust in this place — it’s shocking that they have no basic food safety or hygiene standards. I strongly advise others to avoid...

Superb staff, whenever we take parcel or order from Swiggy/zomato.. staff makes sure they surprise us. Like sending sambar along with Poori instead of kurma/curry, we get plain dosa at the cost of masala dosa. And When you complain..you get to hear great responses from...