KFC — Restaurant in Telangana

I am delighted to express my sincere appreciation for the exceptional customer care demonstrated by KFC Hydershakote, Telangana. Following my recent visit to the restaurant, where I encountered some disappointments, the response from the management team has been truly commendable.

After my initial review highlighting the issues I encountered with the food quality and service, I received a phone call from the restaurant's management. The genuine concern and attentiveness they displayed throughout the conversation left a lasting impression on me. It was evident that they take customer feedback seriously and prioritize customer satisfaction.

The management team wasted no time in addressing the concerns I had raised. They not only listened intently to my feedback but also offered a solution that went above and beyond my expectations. They graciously extended an offer to resend the same food items I had initially ordered, completely free of charge.

This generous gesture exemplifies their commitment to rectifying any shortcomings and ensuring that their customers have an outstanding dining experience. The promptness and proactive approach taken by the management team in resolving the matter reflect their dedication to maintaining the highest standards of customer service.

I am truly grateful for their willingness to acknowledge and rectify the situation promptly. This level of care and attention to customer feedback is a testament to their commitment to excellence. It is refreshing to witness a company that values its customers and goes the extra mile to make amends.

I eagerly anticipate receiving the replacement order and experiencing the improved quality of their food firsthand. This act of goodwill has not only restored my faith in the brand but has also deepened my loyalty as a customer. I am confident that my future visits to KFC Hydershakote will be met with the same level of care and attention to detail.

I would like to express my heartfelt appreciation to the management team and staff at KFC Hydershakote for their outstanding customer care. Their commitment to ensuring customer satisfaction is truly commendable. I highly recommend this particular KFC outlet to anyone seeking a memorable dining experience accompanied by excellent customer service.

In conclusion, KFC Hydershakote has exemplified what it means to prioritize customer care and satisfaction. Their swift and proactive response to feedback is a shining example of their commitment to excellence. I am grateful for their efforts in turning a disappointing experience into a...

Dear KFC Team,

I'm writing to express my disappointment with the recent experience I had at the KFC Sun City branch in Hyderabad. Today, around 7 pm, I ordered chicken pieces, strips, and wings through the KFC app for takeaway. Although the order was delivered promptly within 15 minutes, the quality of the food was unacceptable.

The chicken was stale, overly salty, and of poor quality. Given that I paid for the food, I expect a certain standard to be maintained. Unfortunately, the experience was disgusting, and I was shocked by the cheap quality of the food.

I don't want a refund or an apology. Instead, I want to emphasize that KFC needs to take immediate action to improve its quality standards. The market in India, especially in Hyderabad, is becoming increasingly competitive, with new options emerging. If KFC doesn't take corrective measures, it risks losing its market share.

In fact, I'd prefer to travel an extra 20 kilometers to Albaik, ice magic, california burrito etc, because their food quality is slightly better. To retain customers like me, KFC needs to focus on serving high-quality food at its restaurants.

I hope you take my feedback seriously and take necessary actions to improve the quality...

I had a terrible experience today 16 Sep 2022 at this KFC, Suncity, Hyderabad. Ordered 2 veg zingers and I was asked to wait for 15 mins. They updated the order was ready within 5 minutes and I was surprised with the pace but when I went to the desk to collect my order I was asked to wait for 10 more minutes. I kept waiting there for 30 minutes and they took atleast 10 new orders and delivered before me. After 10 minutes I was asked to wait another 5 minutes and they kept extending the time every 5 minutes. After 30 minutes when I asked seriously to cancel the order they said the veg zingers are over and I was asked to wait further but refused to cancel the order. I asked them to have the burgers when they are ready and walked out. I feel Google should introduce zero stars as well. Definitely not expected from KFC!...