Hotel Shangeeni — Restaurant in Vasai-Virar

2.5/5 stars My experience at Hotel Shangeeni was mixed. The food was average good, but the service was disappointing.

Issues: Incorrect order: I ordered Chicken Schezwan Rice, but the waiter brought Veg Fried Rice instead. Rude waiter: When I pointed out the mistake, the waiter argued with me, which was unacceptable. Lack of accountability: The waiter didn't apologize or take responsibility for the error.

Positive note: Cooperative owner: The owner was helpful and apologetic, which showed that they value customer feedback.

Room for improvement: Staff training: The waiter's behavior and attitude need improvement to provide better customer service.

Overall, while the food was decent, the service issues overshadowed the experience. With some improvements, Hotel Shangeeni could provide a better...

My recent visit to hotel shangeeni was marred by an unfortunate incident. To my dismay, I found Crocroach in the soup I ordered. The sight was highly unappetizing and raised concerns about the hotel's cleanliness. The staff's response was disappointing, lacking in accountability. This experience has left me hesitant to return or recommend hotel shangeeni until they address their hygiene and service...

As per my experience food taste is not at all good and also depends upon number of customers

Food is cooked hurriedly if there are lot of customers

Had acidity issues next monring

Ambience: 3 to 6 tables in conjusted room with fans but still very hot due to all cooking heat, so will be bearable during windter and monsoon...