KFC — Restaurant in West Bengal

I am writing to express my profound disappointment and disgust following my recent experience at your Kanchrapara KFC branch on 26 March 2025. This was, without exaggeration, the worst experience I have ever encountered, and I feel compelled to detail the numerous failings that significantly damage the KFC brand's reputation.

Firstly, the staff exhibited a palpable lack of enthusiasm and professionalism. It was painfully obvious that they did not enjoy their jobs. Their demeanor was listless, bordering on hostile. There was no attempt at a greeting, no eye contact, and no semblance of customer service. It felt as though I was an unwelcome intrusion rather than a paying customer. This lack of engagement directly reflects poor management and a severe disregard for customer satisfaction.

Secondly, the hygiene standards were appalling. The serving area was visibly unclean, with food debris scattered across the counter and the general appearance of the kitchen area (as much as was visible) was unsanitary. This not only raises serious health concerns but also indicates a complete disregard for basic hygiene protocols.

Thirdly, the food itself was a travesty. The chicken was greasy, undercooked in some parts and overcooked in others, and tasted nothing like the KFC I have come to expect. The overall taste was far removed from the global standards of KFC, suggesting either substandard ingredients or a complete lack of adherence to recipe guidelines. This disparity in quality is unacceptable and will undoubtedly deter customers.

Finally, and most importantly, this experience has severely tarnished my perception of the KFC brand. The combination of unenthusiastic staff, unhygienic conditions, and subpar food creates a disastrous impression. If this is representative of the standard of service and quality at other KFC locations, it will undoubtedly damage the brand's global reputation as a reliable and high-quality fast-food chain.

This level of incompetence is utterly unacceptable and reflects a complete disregard for customer satisfaction and...

Their food is really "finger licking good" and their burgers are so damn crispy with moist chicken inside the sauces are out of the world in test. They may charge quite a lot more than normal restaurants but being a international brand they hold on to their reputation with their service atmosphere and their exclusive taste. Their chicken strips, drumsticks and burgers are really worth a try. This Kancharapara outlet is quite spacious and has most of the regular and special items one would not be disappointed here. For price: I would suggest to eat at KFC outlet directly rather ordering on delivery apps. Price is reasonable(compared to online, otherwise being a international burger joint its gonna be pricey, but that won't matter if you be in their store the under atmosphere and service will suffice that price) when you are at the store but there is so many additional charges in case of...

3 star only for Kanchrapara kfc.. Kolkata kfc is best old as always I did not tried Kalyani kfc I can’t rate Kalyani kfc.. original mild spicy good taste is missing in this kfc.. Pepsi is not good they mix water in it.. I hope the owner will look into this matter & change the atmosphere food by changing staff.. & last why I said atmosphere because new staff girls not boys are not cooperating customers .. behaviour like they don’t like the work.. old staff specially boys are very good.. please don’t recruit girls .. I don’t know why maximum girls staff in every company like kfc domino’s wow momo etc are look like they are not interested in work they don’t cooperate friendly ..

I suggest to Kanchrapara kfc owner to change the staff into boys.. they provide friendly behaviour like smiling , greetings .. because this is a big brand you have to maintain the status.. every domino’s kfc have...