RM. Ampera — Restaurant in Bandung City

Tiba2 bgt pgn nyobain makan disini, karna baru buka lagi dan katanya "ampera premium" jd pgn tau bedanya apa dengan ampera lainnya, pas dtg excited liat tempat yg luas dan parkiran penuh, pas masuk dan liat display prasmanan nya agak kaget kok per ayam an semua + jeroan, terus ada karyawannya lg bungkus2in nasi, terus aku minta nasi 3, terus katanya pesen aja didepan, hmmmm agak bingung karna biasanya kalo makan di ampera lain dr awal sebelum ambil lauk2 suka ditanya mau nasi brp, mau nasi putih, merah atau liwet. oh oke mungkin disini konsepnya beda.. lanjuttt, ampe ke ujung prasmanan gak nemuin tahu, tempe, udang, ikan, perkedel2an, terus ada karyawannya nyatetin pesenan dipiring, terus aku nanya, teh ada asin? Katanya abis, hmmm kirain kalo buka 24jam makanannya bakal lengkap terus gak keabisan, terus yaudh nambah tahu aja ama pepes ayam, karna di prasmanan nya kita cuman ambil ayam bakar sama tempe orek, karna di display nya cuman ada per ayam an, jeroan ama tempe orek. Terus pesenan kita dicatet dan ditanya duduk sebelah mana? Jujur bingungggg, karna biasanya kan ambil lauk diitung, bayar dan dikasih nomer, kalo ini enggak katanya harus punya tempat duduk dulu, jd kita bilang di yg kosong aja teh terus katanya di meja sebelah kiri aja yaa no 53 nanti bayarnya sesudah makan, okeee. Sebelum ke meja, aku ngambil lalapan dulu di depan prasmanan sebelah kasir, agak kaget ngeliat sambelnya cuman satu macem, karna biasanya kalo makan di ampera, sambelnya ada 3 macem, oh mungkin abis karna rame (eh tp kan buka 24 jam harusnya ketersediaan makananya aman dong? Tp gak tau deh), lanjuttt, kita nunggu aja di meja, sambil mencerna beberapa kejanggalan yg terjadi, 20 menit berlalu, 30 menit, sampe 40 menit, makanan kita belom datang2, minta tolong suami untuk tanyain, kalo emg pesenan kita belom diproses mau pulang aja karna anaku jg udh rewel, ngantuk, plus banyak nyamuk, ngmg ke suami tanyainnya baik2 aja yaa jgn marah2, meski sebenernya kita udh bete bgt:') Terus suami aku bilang katanya lg diproses, sekitar 5menit kemudian dateng deh pesenan kita, alhamdulillahhhhhh.. pas buka ayam pepesnya waahh nampak menggiurkan banyak kemanginya dan bumbunya keliatan medok, first bite, hmmm kok hambar, makan lg tp rasanya masih sama, diuwel2 ke bumbunya masih hambar, pdhl bumbunya medok, jdnya kyk makan ayam pake jamu😭takuttt bgt lidah aku yg salah, minta suami cobain dan katanya sama hambar hmmm yaudh gapapa abisin aja dan gak banyak komplen karna udh males dan liat staffnya jg asa rariweh, karna bbrp pengunjung jg bolak balik nanyain pesenan nya, jd yaudh lah, pas lg makan nyari2 tissu karna belepotan, bingung jg kenapa di tiap meja gak ada tissu, kan biasanya yaa ada tissu lah yaa di tiap meja.. singkat cerita udh beres makan nya lgsg ke kasir bayar, di kasir antri dan padukdek ama yg ngantri prasmanan karna spotnya deketan, terus bayar aja, jujur pas payment agak lama ya dan cuman bisa cash dan transfer.. agak bingung knp bayarnya di akhir, gak diawal aja pas list pesenan, kan jdnya antri 2 kali, pas di prasmanan di list, terus di kasir antri lg pas bayar, dan baca ulasan lain yg katanya ditegur karna disangka belom bayar, kalo gitu mending bayar di awal aja, jd gak ush curigain pengunjung yg keluar udh bayar atau belom, kan bisa jd keluarga yg lain keluar duluan, yg 1 orang bayar, kyk aku td suami ama anaku lgsg ke parkiran, aku yg bayar, dan pas nyampe parkiran suami ngmg kok lama bgt cenahh.. Hmmm bener2 ngerasa bad experience bgt jdnya, pdhl udh excited bgt, awalnya kirain kita aja yg lg apes, pas liat ulasan nya ternyata banyak yg mengalami hal serupa😅dan sampe skrg masih mikir, kan katanya ini ampera premium, tp apanya yg premium yaa kira2. Daan yaa kyknya kelama an yaa nunggu +- 50menitan buat 3nasi, 1 ayam bakar, 1 ayam pepes, 1 tahu goreng, dan 1 tempe orek.. nunggunya 50menitan, makannya 10menit karna jujur udh...

This ampera is so spacious. I can say this ampera is the most spacious branch that I've ever visited. I was amazed at first to look how big this ampera is but I started to feel disappointed when I went to the prasmanan (table where the food served), there were only few foods left to think of I visited them at 3pm on Saturday, "really??" I was expecting having a babat with their spicy sambal but seems I had to have another food for my late lunch. Oh, and their spicy sambal taste is kinda different from other ampera. This one is a lil bit sweet but still has the spicy taste. Another disappointment I got from the lavatory and mushola. It's pretty clean and comfy, I even told my husband to have ashar pray there. But when I went to the lavatory, the water almost ran out. Fortunately I got sufficient water to clean myself up, and when my husband wanted to wudhu and pray, the water is ran out. So, 4...

The food was ok. But unfortunately their service didn't follow the Pandemic protocol properly, they are not wearing masker during serving the food, the cashier wear masker but she only cover her chin not her mouth and nose. Once I ask her why you didn't wear it properly, she said it's ok. Hmmmm.. (so sad to hear that she don't know the purpose of wearing masker during pandemic) and frankly all other staff not wearing masker. No hand glove provide in the buffet and no hand sanitizer in the area, only 1 provide near of cashier counter. Also this place accept cash only for payment. So sad to know this, I hope the management can think serious about their staff and guest safety during this pandemic Covid-19. This give this comment to remind the management to be aware and do improvement for their own safety, all...