Nogusaya Teppanyaki & Grill — Restaurant in Batam City

Oh my goodness I don’t even know where to start with this. I came here on the 20 December 2022. Firstly, the service. I’m paying 10% service charge, only to take my own utensils. Waiters were inattentive and slow. Maybe raising my hand to get some service is not how they do it in Indonesia, but I made eye contact with the waiter and nothing happened. Secondly, the time taken to receive my food is longer than it takes my to run 10km. I waited for an hour. I noticed other customers also faced this issue. After an hour of waiting, my friends and I finally received our orders. Nasi goreng was decent, but the crackers were stale. Satay was chewy and dry. Other than that it was alright. Personally I made the mistake of getting the chicken chop. Dry chicken, starchy sauce and microwaved vegetables. That’s about it. In conclusion, I understand that the prices were set at tourist prices, so you’re paying about 120,000RP for a dish excluding 10% service charge and 11% tax. However, with such a high price, there should’ve been better service and at least better food....

We walked in without a reservation , probably that was ok because it was a weekday. My husband was initially skeptical but he walked out a very happy man lol

We ordered the ala carte and not the set meal. The beef tenderloin and sirloin is really good! Side dishes are also tasty, service is excellent! There was appetizer, miso soup and dessert included as well for ala carte. The dessert was a small but heavy, maybe they can consider a lighter dessert.

Overall an excellent dinner that will make us come back to...

If you're a fan and usual teppanyaki patron then this place will disappoint you despite it's rather high rating on Google.

In honesty I would rate the food 2 stars if I could due to the lack in flavour and overdose of onion and planta butter /margarine in every dish.

From a Singaporean perspective I consider this slightly pricy, we paid $60 for 2 sets of beef teppanyaki that disappoints.

I gave it a 3 because it's has nice ambience and the waiting staff were...