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Ichiban Sushi Pakuwon Mall Jogja
4.6
(2K)
Pepper Lunch Hartono Mall
4.9
(2.3K)
Imperial Kitchen & Dimsum - Pakuwon Mall Jogja
4.3
(373)
$$
Ta Wan - Pakuwon Mall Jogja
4.0
(362)
$$
Not recommend, the food just taste ok only (maybe because of the service attitude ๐)
But the service is terribly bad. It took a long time for the kitchen to prepare the food.
And most importantly, we were being treated ridiculously rude. First, we ordered a chicken platter which was served wrongly to the next table. This was fine as the next table said that they didn't order the chicken katsu platter and I told the waiter that its actually our order.
But the most ridiculous part is that we ordered a whatever tofu and it never come. We were mad enough that the tofu never come but its ok.
The NOT OKAY part is that when we try to pay the bill and told the cashier that the tofu never come, the manager (I guess?) said he will need to ask the kitchen and the waiter. He then said the kitchen and the waiter both said they had prepared and served the tofu, and he need to check the CCTV. Is he trying to say that we try to cheat on a IDR 20,000+ tofu while our bill is IDR 400,000+
Why not we say that the platter or katsu set (which is way more expensive) is not served if we are trying to cheat him!!!?
OMG, this is so ridiculous!!! To ask their customer to stand there and wait for them to check the CCTV?!!! This is a total insult and to be very honest, this service attitude is the worst among my 6 days trip in Jogja.
For all of a sudden, I thought I'm at roadside food stall (which actually have better service attitude than this restaurant ๐)
The least that the waiter or waitress or cashier or manager or supervisor can do is to find a table and let us sit down, instead of letting us to stand there to wait for them to check the CCTV and getting more and more angry
Don't ever come to this restaurant! Save your money to other restaurant where you can get better service...
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We ordered a agedashi tofu and it never came. That's fine. we told the waiter to cancel it from our bill. However, upon us paying at the counter, the counter staff said they need to check their cctv to tell if we actually eaten the agedashi tofu. This is too much. Our whole bill came up to around IDR500,000/USD33/ RM150. This action of theirs is an insult to us. We are ready to pay for IDR500,000, why would we try to lie/cheat that we did not eat something that is worth lesser than USD1.5/ IDR23,000/ RM7. Its too ridiculous. The guy in the red tie (i supposed its store manager to sort) said that the kitchen and the waiter said they served it to us. They are serving hundreds of customers each day, but we only eat at at ONE resutaurant for dinner. How could we forget if we actually eat or did not eat the toufu. HOW SURE IS THE STAFF THAT THEY DID SEND THE TOUFU TO OUR TABLE and not the other table. Asking us to stand there whilst waiting for them to check the CCTV is really WAY WAY WAY TOO RIDICULOUS. Hope they can look into this matter and NEVER ASK A CUSTOMER TO STAND THERE AND LOOK LIKE A CRIMINAL FOR USD1.5/...
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first thing first, the place itself is not strategic. It was very noisy since the place is facing kids world or somethin' which plays nonsense music loudly.
second, from my visit here twice, all of em foods i ordered were flop.
ordered a gyukatsu once and taste like a very peculiar piece of meat (its frozen tho). definitely not gonna re-order.
today, i ordered a chicken-garlic katsu. waited for an hour just to be told that there was an error in the kitchen's computer so i need to wait for another more time. cancelled ๐ค
the sushi is just mehhhh. you deserve a good sushi but not in this place.
overall... one star. so many systematical errors (plus there were many waitresses but they dont get along well and lack of coordination). the manager should workin on...
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