The Harvest Cakes - Cilandak — Restaurant in Jakarta

This is one of the worst experience i've ever had.

I've just wasted the precious 45 minutes of my life in this place trying to get a bday cake for my kid, but the ignorant staff name THALIA and the whole team blew it.

1st, they wrote the age mistakenly after i remind her to put special attention to the detail.

2nd, after they found out the error, they just corrected by scratching the number like a rat and change it with the correct one. Can you believe it? In condition like this, they were playing with safety and cleanliness! and for that they indeed losing customer's trust.

3rd, after i cancel my order and request for a refund, none of them take the initiative to speed up the process/find a quicker alternative to solve the problem. Instead they keep me waiting for almost 15 minutes for them to call bank etc.etc.

I think the Harvest management should look after the staff carefully if they seriously want to stay in the business in this...

Nice cake shop. When you're in doubt where to buy a nice taste cake for you or your partners, just go to here. It's a safe one. Nice taste, nice price, and nice brand. But, if you already knew other cake shop brand which the taste is better, you'll go to that one....

Kalau ditanya rasa kue dan kelengkapan macam kue sih memang oke bgt lah. yg saya gasuka dari harvest adalah kalau mau pesan by phone. sungguh call center harvest sangat amat tidak membantu. mau make sure toko buka atau engga aja call centre hanya jawab "saat ini kami tidak bisa tersambung ke toko, silahkan di cek langsung". mau tanya apa masih ada stok utk kue tertentu saja, call centre jawab "silahkan cek lewat gojek". tau2 saya sudah pesan di aplikasi ojol, eh abis di store nya, kasihan driver ojol nya. kan ingin tahu lebih jelas knp call centre nya tidak bisa mengakomodir? bbrp kali juga pesan lewat call centre lalu pesanan saya tidak masuk di store nya saat akan pick up. tolong pihak management harvest, call centre nya supaya bisa lebih dapat mengakomodir kebutuhan customer ya. lagian ini lagi pandemic ngapain juga repot...