Pepito Baker's Corner — Restaurant in Kuta

Dear Supervisor/Manager & Staff, and please check the cctv for make sure i’m not lying .

I hope this message reaches you well and can be evaluated for better service in the future. 🙏🏻

I would like to share my worst first impression at the Bakery’s Corner in Pepito. Previously, I had never received any unpleasant treatment, but this time, as a customer, I experienced bad service from one of the staff members.

Honestly, I am not the type of person who likes to complain, and I also understand what it feels like to be a server or a customer. However, it is unfortunate that the staff today was unprofessional.

When I visited, I ordered a traditional cheesecake and an iced cappuccino. As usual, I paid upfront and requested my order to be served at my table since I wanted to dine in.

Everything seemed fine at first, but when my food arrived, I initially didn’t notice anything. However, when I took a photo, I saw something unusual on my cheesecake—it looked like dirt or dust stuck to it. Upon closer inspection, I realized that it was indeed dust. Still, I decided to let it go and not make a big deal out of it. Shortly after, my iced cappuccino was served. Taste-wise, I have no complaints—it was good.

After that, I was simply enjoying my meal. A few minutes later, my phone battery was low, and I forgot to bring my charger. So, I got up and walked to the cashier to ask if I could borrow a charger. However, as I was approaching the counter, a male staff member—probably the barista—suddenly asked me, “You haven’t paid yet.”

I was surprised and immediately responded, “What do you mean? I already paid at the beginning. You can ask the cashier.” The cashier then confirmed, “Yes, she has already paid.” The barista simply walked away without apologizing, which I found quite rude. It felt as if he assumed I hadn’t paid and was trying to leave without paying when, in fact, I was heading to the counter to borrow a phone charger.

That incident made me feel uncomfortable with the barista’s attitude.

Because he spoke to me in a raised tone, I want to address this to the barista:

Hello??? Do you judge customers based on how they dress or what? Why did you behave like that? It would have been much better if you had coordinated with your colleagues first or, if necessary, discussed with management whether payments should be made at the beginning or the end.

I, as a customer, always prioritize paying upfront.

I am very disappointed with the barista’s attitude—why did it have to be that way?

Next time, please reevaluate the staff’s manners to ensure better service in...

My wife and I love this place, we had our first visit today. Firstly, the bakery itself is stunning and has a large selection of cakes, breads and pastry items on display which look scrumptious; they almost look fake they're that perfect. I had a latte and a large pretzel and they were both great quality. My wife had a watermelon fruit juice and a pretzel and was very happy with them both. The staff were great to deal with and had great smiles; they even indulged my, probably annoying, request for 100 rupiah coins in my change which I asked for as a token to give to my friend who collects coins. Overall a very enjoyable experience and I'll be going back for breakfast tomorrow. Most importantly, the prices...

Called here for breakfast, upon paying by card the lady said the transaction was void so I logged into my wise account and the transaction was pending I explained this and they forced me still to pay again. I knew I was double paying but after being awake for over 24 hours I couldn’t bear to argue. This was a few days ago and they took my number to call me and arrange refund, they money changed from pending to actually leaving my account that day but still they have not contacted me, I attempted to message the number they gave me it it states...