PLUM — Restaurant in West Java

I stayed at Grand Aston for two nights and wanted to try dinner at Plum Grill. Unfortunately, the experience was very disappointing. From the moment we arrived, the greeter seemed dismissive, immediately telling us that the food here is Western and suggesting we go downstairs if we wanted Asian cuisine.

Once inside, no one greeted us or guided us to a table. We ended up seating ourselves. Despite waiting for quite some time, no server came over to offer menus or explain how to order. Meanwhile, the manager or supervisor was just standing near the bar, showing no effort to supervise the floor or attend to guests.

Overall, it was a very poor experience—one I would not expect from a restaurant in a hotel...

We were super excited to try this restaurant and were welcomed warmly, the view was absolutely stunning! The food was overall really good: the burrata pizza was insanely delicious (perfect texture and flavor), the mutton biryani was flavorful, and the steak was decent too. They even gave us a pecan pie for a birthday, which was such a thoughtful touch, and it tasted amazing. The only downside was the service: our order got mixed up twice and we needed to wait longer, maybe from miscommunication or new staff. Hopefully management can improve on this, because with food and ambience this good, the service...

I've visited many lounges across Jakarta, but my experience here was pretty disappointing. We arrived around midnight hoping for some drinks, but the staff seemed reluctant to serve us. They were chatting and laughing loudly among themselves, and one of them even used some inappropriate language as they're joking (k*, etc) LOUDLY, assuming we and other guests (mostly foreigners) wouldn’t understand. The service and attitude definitely need improvement. The food was decent, but the overall ambiance suffered due to the...