Austies Pub & Kitchen — Restaurant in County Sligo

Half way through our drinks and we wanted to order food. I asked a guy at the bar if we could take it away, he said no problem and gave me a menu. Came back to the bar to order and what I assume was the Manager asked if I was OK. I said I wanted to order food to takeaway and she said no, the kitchen was too busy. I said the bar man told me it would be fine (what difference would it make if we sat in and ate, or took it away?). She said she would go and ask the kitchen. Meanwhile people walked in and were seated for food no bother, kitchen wasn't too busy for them? I stood for 10 minutes as she walked past me 4 times, completely ignoring me. Not an acknowledgement or reassurance that she would be right with me, that she hadn't forgot about me. The bar man looked abit embarrassed at her complete disregard for me so when she walked past a 5th time he stopped her and asked if I was able to takeaway or not, she leaned over to me with utter anger and hissed 'Can't you see I am busy?'. I was completely embarrassed, shocked and nearly teared up to be honest. I walked back outside to finish my drink. She returned 5mins later and, with no apology, asked me what I wanted and the kitchen would 'do their best to fast track it'. I politely declined with a no thank you, it's fine. Never in all my years dining out have I been spoken to like that or made to feel like a nuisance. As a paying customer, I should have been treated with respect no matter how busy or stressed out she was. Unprofessional, rude, and a complete stain on an otherwise friendly and nice...

Hottest day of the year - Naturally a great buss around the area - rosses point . I stopped by for quick bite after swimming all day , staff bar one lovely young guy acknowledged me and said someone will be with me , others just zoomed past , owner appears all business ,like she is running the White House - lots of spare tables - a very tricky character , pushy , slight aggression masked by a fake smile .

Part of eating out - is always the atmosphere , presence of calm and positivity . The owner, she continued to be in this young guy back , so aggressive “be faster , how long have you being doing this , faster faster “ she was shy of grabbing his arm and pushing him to make him Faster . I actually recommended the staff to speak up or walk . Reminder that the place wasn’t full, more disorganised. By the owner . I sene many people roll their eyes and leave with her attitude. Cesear salad was standard - chicken felt re heated in a microwave wave . Waited ages for my drink . Got it towards the end of my meal . All in all I was hungry - needed a quick stop before I headed onwards - didn’t make my day memorable , but the owner wow - cop on to yourself . Maybe don’t be on the floor if you can’t handle a medium busy day - make sure staff are waitress - and if you want speed train - but you don’t have the right to speak to another human the way you are . Passive aggressive- embarrassing them infront...

Update 01-Sep: I have been driving by the pub often recently and seeing that it’s almost empty every time - even on very sunny days - shows that I was probably not the only disappointed customer.

Overall a pretty disappointing experience unfortunately. First we were asked to wait for a table only to see that people who came after us (without a reservation) got a table before us. The food is just not good enough. Salad not fresh, calamari was fine but way overpriced for that little portion. Burger was ok but not good enough for €16 - no proper seasoning, just a lot of meat. The chicken wings are dry and not tender at all but loaded with barbecue sauce that tastes awful. Only the chips were decent. It seems like all the food is just frozen food thrown in the deep frier. When complaining about the chicken wings the manager argued with us rather than taking our feedback and mentioned “that’s the Irish taste” - which professional would say that to foreign customers?! The cherry on the cake although is the restroom which smells like a train station toilet and doesn’t even have soap - which is funny as the restaurant just opened again after COVID the day before. We will not come back here and advise anyone to think twice before eating here. Everyone knows that the restroom is usually a reflection of the overall hygiene so better stay away...