The Black Wolf-Beer & Food Co — Restaurant in Fingal

Had a 100 euro voucher but could not be redeemed. Voucher was clearly in date and was signed by manager. Would not accept it. Expiry date clearly shown and was redeemable for another 9 months. Raised it numerous times and no satisfactory response. Does not want to cash vouchers it signs. If you’re reading this review, you might be wondering why would a manager do that? Your guess is as good as mine. I still have the photos to prove it. You wonder if you’re the person being unreasonable and then you ask around and realise it’s the same story for many of the patrons. Same red haired manager with glasses you see in the other reviews, same story. Place is empty for a reason.

Update Confused as to why I was ignored for months but once I leave a review I get a response, would certainly have preferred this not to be in public but here we are. I think it’s highly unusual to call a customer who ploughed money into your place on the quiet midweek nights dishonest. I have published nothing there that is remotely dishonest let alone inaccurate. I was not called on the phone twice nor were there ever two phone conversations explaining to me why the vouchers that were clearly valid. It’s a strange thing to make up and so I’m assuming this is an honest mistake on your part. I was told it had been announced that the vouchers were only redeemable for the following week only. That’s fine if it is a new rule going forward but you can’t backdate and say everyone’s voucher is invalid because you say so. The vouchers were given, they were personally signed and they very clearly state that they are valid for 12 months from the date they were signed. Nowhere on the voucher does it say that they have to be used the following week. Nowhere did it say on any of your social media channels that this was the case and nowhere was it ever announced when they were given out. I know this because I took the time to contact people who were there, and also the two people who would have been announcing. I was told they had said it, they have told me otherwise. I have seen those people at other venues and have nothing but the utmost respect for them. I don’t see why they would be mistaken on this and they certainly aren’t liars. I was there those weeks, the manager that made this decision was not so he certainly couldn’t have heard any announcement as he wasn’t on shift. I don’t know what information he’s relying on.

On the personal insults, I would have left it had it just been a passive aggressive response. I maintain that it is a highly unusual way to treat a loyal paying customer and to double down on it in the face of all other evidence. It is ok to make a mistake, we all make mistakes but this should have been handled far better. All I can say is I paid my money week after week and have never had this issue with any other place in my life. I take comfort in the fact that there are many similar reviews and that your conduct is called out for what it is.

For clarity, the staff at this venue are extremely good and I was always treated well by all them save one person who took it upon themselves to make false statements about me and my character. I asked staff members about the voucher, they recognised that the voucher does not make it clear. A staff member apologised for the confusion and referred me to the only person who seems not to be confused by it. That person claims I was dishonest but even after all that, there is no explanation given as to why the voucher says “This Voucher is valid from 12 months from date of issue”. It does not say anywhere that actually it must be used the following week instead. Fairly confusing and accepted as such by your staff. I do empathise for the people working there and I feel sorry it came it to this but I have certainly not shown dishonesty on this and have been backed...

Have been here a few times and had thought highly of it, food, service and atmosphere very good. However I went 3 days ago and did not have a good experience. Myself and my boyfriend ordered food and I was a little conscious of the waiter not writing it down. When the food came anyway my boyfriend got his and mine was wrong and the waitress looked shocked as if it was me who changed my mind (that’s just how it made me feel) so she went away and came back a good 4/5 minutes later to retake my order…. About 10 minutes later my food arrived and meanwhile my boyfriend was just about finished so I was sitting there eating on my own, which didn’t feel nice. I ordered the mushroom pasta and there was absolutely no flavour on it it’s as if a tub of cream was mixed into some pasta and chicken and there was probably a combined total of 1 mushroom in it. It was supposed to be a mushroom and white wine sauce and there was no flavour of either. I couldn’t finish it because it genuinely wasn’t nice and I hate food waste I usually ask for a take away box but I had no interest in eating any more of it. When the waitress took the plates she didn’t even ask was everything okay she was just looking at my plate with half the food left uneaten. Meanwhile a minute later she cleared the table behind us and asked them how everything was did they like the food, with all the plates having been cleared, so of course would be expecting positive feedback. There was no apology/acknowledgement of the mess they made and I get mistakes happen, but it’s how you bounce back and encourage customers to come back. Meanwhile I would not bother wasting my money here again, nor would I recommend to anyone, I would rather eat somewhere else. There was no music on and it was a quiet Sunday night so no atmosphere whatsoever either. Very...

Invited family, who were over from Scotland for Patrick's weekend, to the black wolf having heard the food was good. We were seated and handed menus . All ok, table were staff polite and friendly . I decided to go to the bar while others decided what they wanted to eat. As I ordered a drink I was met a gentleman, who did not identify himself but I presume was the manager, and said he won't be serving drink to our table as some people at were too "drunk". I explained that they were from Scotland and had just arrived in the city and if he would not mind pointing out who was drunk and I could maybe convince him he was mistaken. He refused. Again I explained that if he took the time to come down and speak to our table he would see that his assumption that we had too much alcohol taken was misplaced. But he point blank refused and did not wish to talk about it anymore. Having been left embarrassed and ashamed by his treatment of both my guests and I,we promptly left. Having grown up in the area I have spoke to many friends who have all mentioned hearing stories of similar treatment. While i appreciate the right of the manager to refuse service, I would like to think it would be basic manners let alone good business practice to least give a honest reason to patrons before embarrassing...