Ristorante Al Cambio — Restaurant in Bologna

I found this restaurant by accident, apparently it was fate. To test your taste buds. I would like to note the interior, the furniture is very inviting, simple and relaxed, it shakes my feelings, because I love that kind of thing. The staff is not to say that they are friendly, it would be an understatement, the guys are very nice, the etiquette is at the highest level, it was very pleasant to communicate, I would like to especially thank the owner of the establishment. Further, these dishes, I found that over a long time they could sweeten my palate and taste buds, I ordered Lasagna Tradizionale, Cotoletta Alla Bolongnese, as I understand it, it was a fillet that was cooked perfectly, it was a divine sensation that is difficult to convey. Separately, I would like to thank the chef, who has golden hands and is a professional in his field, who helped me experience an unforgettable taste sensation. I have never tried Lasagna like this anywhere before. Well, for everything and in general I want to thank the owner of the restaurant, for a very wonderful place, I note that he has certain tastes regarding the interior. I will recommend it to everyone with whom I talk about Italy and the traditions of...

The overall dining experience at this restaurant was spoiled by the feeling that we were being rushed through our dinner so that the next sitting could be accommodated. We were not offered the wine list at the same time as the food menus and had to ask for it. We had just ordered wine when bread and an offering of mortadella arrived. Before we had a chance to eat this or to have a sip of our wine, the starters arrived. We ordered the poached egg with truffle dish and the onion tart. Both were tasty but not exceptional. For mains we had a lasagne and a tortellini al ragu as we had heard that this was a good representation of the original Bologna cuisine. It was all well cooked and flavoured, if rather heavy for our tastes. The waiting staff seemed pressured and there was no warmth or friendliness. It all seemed rather cold, albeit very professional. We left some of our bottle of wine as we felt that we should leave the table. All in all it was just not a relaxing evening...

I wish I could write nicely about Al Cambio but I will never know thanks to their terrible customer service. Two Weeks ago I emailed them asking if a table for two was available, they replied back asking if I wanted to confirm, when I replied that I would like that I was expecting a confirmation email from them, I got nothing. I emailed them three times over the next two weeks asking for confirmation but was completely ignored. They replied at 7:30 on the Saturday, thirty minutes before the requested time and by then we had been forced to make different arrangements because of their lack of communication. I can only put this unprofessionalism down to arrogance or incompetence, thankfully there are many great restaurants in Bologna who value their customers, i would advise those reading this to choose...