McDonald's — Restaurant in Castelvetrano

My recent visit to McDonald’s was incredibly disappointing, to say the least.

To start, the service was beyond poor. I was visibly waiting at the counter, and the staff member simply watched me without acknowledging or assisting. When she finally decided to help, she proceeded to get herself a drink of water and stood there sipping it slowly for nearly two minutes—while I waited for a coffee that should’ve taken 10 seconds to serve. In total, I waited about 7 minutes just for that.

The atmosphere in the restaurant was chaotic. It was so loud that I couldn’t hear myself think, let alone enjoy my meal. Then came the confusion with the rest of my order: the same staff member wandered around the place, even stepping outside, claiming to be looking for me—while I was literally waving to get her attention.

As for the food—well, it’s McDonald’s, so I didn’t expect huge portions or gourmet quality. But even with those expectations, the experience was frustrating. I waited nearly 30 minutes for my order, only to receive the wrong item. Somehow, they even forgot the cheese on my burger.

Between the slow, careless service, the noise, the delays, and the incorrect order, this was one of the worst fast-food experiences I’ve had in...

So it’s a McDonald’s. Sure… but this is a clean, well managed location that’s open for lunch (and a restroom) before noon. I love Italy, but trying to find a bite to eat before 12:30 is basically impossible in many parts of the country. We were on the road and just wanted a bit of food to get us to our destination. The staff was friendly and the meal was actually pretty good! Do I eat every meal at McDonald’s? No… but I will not say I will never eat at one… (and it’s packed with Italians who also eat there, before everyone...

So it was my first trip to a McDonald's outside of the UK and I was pleasantly surprised. it definitely put the UK McDonald's to shame in every possible way. You can order fries with cheese, fries are tasty and do not taste like cardboard and wow you can have a beer with your McDonald's !!!! What a revelation! 🤩... chocolate cake for dessert and I was one happy customer. My only criticism with this place is that staff don't seem to smile and look very miserable. Toilets are however clean and...