I Volti — Restaurant in Comunità territoriale della Val di Fiemme

Before I leave this review I must stress that I have been eating in over 1000 restaurants on 3 continents. After living the dream in Dolomites and eating twice a day in restaurants this place left me with a very sour taste. At 1st the staff(which I knew straight away it is the owner)was very welcoming and accommodating. The place is cosy,you have to go down steep stairs,there is an elevator which was probably installed by the previous owner,but either doesn't work or had been stopped because of high energy consumption(costly). There is no drink menu(or we didn't get one),I think this is due to them being able to "adjust" the bill. The food was tasty BUT;I wanted to order mixed fish plate but the owner said I won't like that and he recommended grilled mixed meat which I have accepted.Straight after he left with the order we giggled about this reverse psychology and thought either he doesn't have the fish in stock or he makes a lot more money for the mixed meat which is €25,at the end we realised it was both. My family ordered pizzas and they were decent,but poor toppings.Tasty enough. When the mixed grill came I realised I made a huge mistake by letting him decide what I should eat;I received 3 pieces of meat and half sausage which is the canned one.A few other veg on the huge plate only to make it bigger and give the feeling of plenty.Very intelligent.I was hungry and I must admit it didn't taste bad but to pay €25 for this,it's purely robbery.I don't think all the cost of this plate with the cooking as well is more that €5 and the rest of €20 goes towards his brand new Porsche SUV. When asked if everything was fine missus said yes and no and he asked why and missus politely explained the situation to which the owner humiliated us saying it's the price that make us saying that and missus said its not.We were happy with the price before we got the food. We were expecting some consideration,nothing else,like apologies but instead we were treated like some average people that don't have money to pay for their food.I've spent in restaurants more than he spend on his brand new Porsche,being a Porsche fan and owned a few myself I would say in the region of €100k. Because we have been humiliated I wanted to show him that I am a foodie traveler and all my previous restaurants all over the globe to which he was very arrogant and decided to ignore me. We received no bill apart from the card machine receipt. Overall,this gentleman has changed a very nice and cosy restaurant in a perfect money making machine. I didn't received the service that I have paid for,very very expensive,definitely overpriced. I was also humiliated,in front of my family. I'm sorry to say this,but I have never been treated like this by an Italian and if this gentleman was an Italian I am sure he would have looked after us properly,not robbing us. Nearly forgot,in 2022 the mixed grill in this place was 4 pieces of meet,2 sausages plus veg and potatoes and it costed €20.Now there is 3 pieces of meet;half a sausage and no potatoes(they have been crossed off the menu with a pen)and it cost €25. As long as we,hard working people pay for this inexistent services,the art of serving food will only become a psychological...

Il locale in sè è molto carino anche se ci sarebbe da curare qualche dettaglio in più. A parte questo, non so dove sia abituata a mangiare la gente che ha messo 4 o 5 stelle perchè a noi è andata davvero male tra portate, servizio e conto!! Siamo in 2 e ordiniamo 2 primi, 1 secondo+contorno e da bere. In tavola ci arrivano prima il secondo e il contorno, e quando facciamo notare che non abbiamo avuto ancora il primo e da bere ci fanno arrivare anche tutto il resto lasciandoci tutti i piatti, tra l altro in una tavola piccola. Zero pane, zero grana, zero condimenti in tavola e i secondi lì fermi a freddarsi nel frattempo. Per non parlare di quello che abbiam mangiato.....i canederli al burro accettabili, l'unica cosa che si salvava...i ravioli ripieni, esattamente quattro, erano palesemente indietro di cottura (e c'era anche un pelo nero nel piatto, peccato me ne sia accorta quando li avevo finiti), la luganega con polenta inguardabile...3 pezzettini di una salsiccetta buttata là con della polenta di quelle istantanee che se la fai a casa, la fai più buona....senza sale e senza senso, fredda poi...un mattone.. il contorno erano delle verdure alla griglia scondite e fredde.... 75cl di acqua e 1 calice di vino...totale??? 61 euro.....ESAGERATAMENTE TROPPO per zero coperto, zero personale, zero servizio, zero qualità del cibo..solo ambiente... in tutto questo non ho mai potuto lamentarmi o far riportare via qualcosa da riscaldare, perchè dopo aver ricevuto le portate al tavolo non è mai più passato nessuno....avrei voluto almeno condire le verdure ma sono riuscita a chiedere l'oliera quando ormai mi era passata la fame...disorganizzazione a livelli esponenziali......

2/5 due to: 1st time I saw Diavola pizza with canned red peppers marinated in vinegar; we received some side dishes like bread, olive oil, vinegar, etc, but no plates allowing us to eat them properly; no spoon for spaghetti, only fork; when I asked for a receipt I didn't receive - the waiter just gave my the number, quite high (the highest bill I've paid in the restaurant this week) and ask me to follow him to the POS terminal. I wasn't arguing but that's not the...