Alter Schlachthof — Restaurant in Eisacktal - Valle Isarco

I just want to start by saying, I've never left a bad review on tripadvisor before. However I really feel if I had known the below before I booked I would not have stayed here.||||We stayed here for 3 nights in the summer during a family wedding, it is a lovely bar, very pretty and nice design. However when shown to our room we were really disappointed, it was very small, barely any natural light and unbearably hot. The rooms are in the eaves so have very low ceilings and beams throughout. We asked if there was another room of the same rate available and they moved us down the hall, the new room had the same issues but 1 more window at least.||||We did have a large fan in our room which was a bit of a help, however this got taken out and replaced with a very small fan after a day, with no explanation from the hotel.||||The wedding party had drinks in the bar on the friday night, the organisation of the bar was terrible, the staff couldn't cope with the large number of customers and kept insisting on table service even though most people weren't sitting at a table and were ordering drinks. It was chaos-so in the end they let us buy drinks at the bar.||||The breakfast on the Saturday and Monday morning was good, very tasty cooked breakfast we chose from a nice menu. However on the Sunday we came down and there was no staff around- at all. It says on the website the breakfast is 'a la carte' however on this occasion there were just some bits of bread and fruit left for us. When we mentioned this at check out the owner said it states this on the website, however I had a look since and I couldn't see this anywhere. ||||The lack of staff on the sunday also meant there was no where for us to go downstairs to relax or have a drink, the whole place was shut up. It also meant my friend couldn't even find anyone to check out with.||||When we were checking out we mentioned a few issues to the owner and she was not very forthcoming, she told my pregnant friend and I that there was 170euros in unpaid drinks from the friday night, and seemed to be insinuating it was to do with us when it was clearly their poor organisation.||||One of our family members complained about her room on check out (she had tried to move to other hotels but there was nothing available) and the owner said she was in a smaller room because we had taken her room earlier when we checked in. I found it completely unprofessional that she would blame a customer for this situation when it was her staff member that moved us. To be clear neither of these rooms were fit for purpose, the heat really was unbearable.||||All in all, I felt like we were paying hotel prices for what is essentially a hostel standard. The idea was good but the execution is terrible and the service not good. I would highly...

I just want to start by saying, I've never left a bad review on tripadvisor before. However I really feel if I had known the below before I booked I would not have stayed here.||||We stayed here for 3 nights in the summer during a family wedding, it is a lovely bar, very pretty and nice design. However when shown to our room we were really disappointed, it was very small, barely any natural light and unbearably hot. The rooms are in the eaves so have very low ceilings and beams throughout. We asked if there was another room of the same rate available and they moved us down the hall, the new room had the same issues but 1 more window at least.||||We did have a large fan in our room which was a bit of a help, however this got taken out and replaced with a very small fan after a day, with no explanation from the hotel.||||The wedding party had drinks in the bar on the friday night, the organisation of the bar was terrible, the staff couldn't cope with the large number of customers and kept insisting on table service even though most people weren't sitting at a table and were ordering drinks. It was chaos-so in the end they let us buy drinks at the bar.||||The breakfast on the Saturday and Monday morning was good, very tasty cooked breakfast we chose from a nice menu. However on the Sunday we came down and there was no staff around- at all. It says on the website the breakfast is 'a la carte' however on this occasion there were just some bits of bread and fruit left for us. When we mentioned this at check out the owner said it states this on the website, however I had a look since and I couldn't see this anywhere. ||||The lack of staff on the sunday also meant there was no where for us to go downstairs to relax or have a drink, the whole place was shut up. It also meant my friend couldn't even find anyone to check out with.||||When we were checking out we mentioned a few issues to the owner and she was not very forthcoming, she told my pregnant friend and I that there was 170euros in unpaid drinks from the friday night, and seemed to be insinuating it was to do with us when it was clearly their poor organisation.||||One of our family members complained about her room on check out (she had tried to move to other hotels but there was nothing available) and the owner said she was in a smaller room because we had taken her room earlier when we checked in. I found it completely unprofessional that she would blame a customer for this situation when it was her staff member that moved us. To be clear neither of these rooms were fit for purpose, the heat really was unbearable.||||All in all, I felt like we were paying hotel prices for what is essentially a hostel standard. The idea was good but the execution is terrible and the service not good. I would highly...

Went there twice yesterday! Ones in the morning for an aperitiv and when asked to the waiter if she can open the umbrella for us .. she rudely answered with “cant take orders and open umbrella at the same time and that we should have more patient!” That was already enough for me not to go there anymore as the waiters there seem not to have any knowledge about customer service! Anyways..evening time some of my friends asked me to meet them there again so i gave it a second try...same place, different waiters..and again..we asked kindly if we can order some drinks and the answer what we got: “u probably end up having to wait a long time... “ there are many other bars/restaurants around that area with a much better customer service ... where u...