Bar Biancoverde | Coffee & pizza — Restaurant in Monopoli

Terrible attitude to tourists and children. I am shocked by the behavior of the workers - they almost brought my child to tears. At first everything was fine: a girl brought us food. But then my daughter went to the toilet and asked the staff how to close it. The man working there started explaining something to her in Italian, and of course she didn’t understand. She told him she could speak English, but he didn’t want to hear this and she left. Then she told me about it, and then he came up, interfering in our conversation without any apology, and started angrily explaining something in Italian to her. I was shocked, didn’t understand nothing and why he does like this. When my daughter repeated that she didn’t understand and could only speak English, he started raising his voice, scolding us, and declaring that we should speak Italian, not he in English.

At this point I couldn’t stand it any longer and asked him not to shout - that this was a child he was yelling at! But instead of calming down, he became even more indignant until another worker finally intervened. My daughter was very frightened and stressed, because she couldn’t understand why she was being shouted at, when she had only asked “how to close the toilet,” since there was no lock! We decided to leave.

But while I went to the toilet, girl from the bar came up to my daughter and scolded her for tearing a paper placemat under her plate. Can you imagine? They were reusing paper placemats! At the same time, they charge a €4 coperto! For what? Unfortunately, my daughter told me this only after we had already left.

I am truly shocked by the disgusting and arrogant behavior of the staff. It is hard for me to imagine that in our country anyone would tell an Italian in a café to speak Latvian or Russian, and then start scolding and yelling at his child.

Also, when we first came in, there was no one else there. We ordered pizza and coffee. Later a group of people arrived, and girl from the bar brought us only one coffee. Then I noticed that the she was making coffee for that group. I went up and asked where ours was? In the end, we had to wait for the second coffee until she finished making it for those who had arrived after us - even though both we and they were about to leave on the same bus, and the girl knew we...

Esperienza pessima. Eravamo in tre e una di noi aveva appena ordinato e pagato una coca cola grande. I tavoli erano tutti completamente vuoti, ci siamo sedute giusto un minuto per consumare in tranquillità e subito il personale è arrivato in modo sgarbato e maleducato a dirci che non potevamo stare lì. Nonostante avessimo già speso, ci hanno cacciate fuori con modi arroganti e zero rispetto. Trovo assurdo un comportamento del genere: invece di accogliere e invogliare le persone a tornare, trattano i clienti come un fastidio. Se volete un posto con cortesia e professionalità, meglio andare altrove: qui la maleducazione...

Fantastic service from the man in charge , he has a great wonderful way of treating people and very good vibe. Also very nice amount of olives, chips and nuts with your drink ,...