Tannentei — Restaurant in Karuizawa

I don't know what people are talking about when they claim this place has friendly staff. Maybe it's because we're foreign, but this cafe had the rudest staff I've encountered in Karuizawa!! I tried to ask how long the wait was (in Japanese) and the owner kept interrupting me in English before I could even speak one word, assuming I couldn't speak Japanese, and answering questions I wasn't asking! For example, telling me how to write on the sign up sheet, telling me "yes, you can write in English." I never intended to, we are in Japan, I'm not going to expect them to read English. While we waited for 10 minutes to be seated, we looked at the menu, and their cafe lattes are twice the price of those at your average cafe, and 4.7 times the cost of a conbini coffee... the atmosphere looked nice, but not worth a 900 yen cappuchino, rude staff and a 15 minute wait, so we left. We went here partly because there weren't many places open when we arrived, but after waiting, other places were opened, and we went to the cafe in the station instead, which...

外國人避雷這家店 Avoid this shop

男店員（年輕男子）的態度很友善 對我們也很禮貌 我們一開始真的很欣賞這間店 覺得來對了 也大方稱讚他們的謎語拼圖很好玩 但是店主（自稱是店主坐在收銀台年長的男人）對我們的態度非常糟糕 我和男友坐在同一條凳子上玩他們提供的拼圖 店主竟然態度很差地叫我坐到對面的凳子上 說在日本就算是情侶也不能在公開的場合親密地坐在一起 會給其他人造成困擾！

我和男友當下很震驚 我們什麼也沒做錯卻被如此無理地對待 我男友一開始還很禮貌地告知店主我們在日本也住好幾年了 日本並沒有「情侶不應該在公開場合坐一起」的這種社會潛規則 但是店主還是很霸道無理地說這是他的店 這是他的規則 要那樣一起坐的話就回自己的國家 連旁邊的女店員也在附和

看到其他留言說這間店對外國人和小孩的態度極差 我現在是體會到了 氛圍再好也沒用 做餐飲業態度還這麼苦大仇深也真的是很莫名其妙 要去光顧的外國人留意

At first, we actually really liked this shop. The young male staff member was super friendly and polite, and we even complimented them on their riddle puzzles, which were pretty fun. We thought we’d found a great spot.

But then the owner (an older man sitting at the cashier who claimed to be the shop owner) completely ruined the experience. My partner and I were sitting together on the same bench solving the puzzle when he suddenly came over and, in a very rude tone, told me to move to the opposite bench. He said that in Japan, even couples shouldn’t sit closely together in public because it “bothers other people.”

We were stunned. We hadn’t done anything wrong. My partner politely explained that we’ve lived in Japan for years and that there’s no such social rule, but the owner claimed that it’s his shop, his rules, so if we want to sit like that, go back to our own country.

We saw other reviews saying this place treats foreigners and even children poorly — now we totally get it. Honestly, no matter how nice the atmosphere is, it’s not worth it. If you’re a foreigner thinking of visiting, be warned: the attitude here is unbelievably hostile for a place in the...

Owner is rude. Glared at us as soon as we entered. Waiter was friendly and gave us a puzzle game to solve. While we were solving the puzzle the owner asked us not to sit on the same side of bench. If offended by a couple sitting together he could have said so in a respectful and friendly way. Instead he asked us (expats) to go and sit like that in our own country. We asked for the bill and got "make sure you pay before you leave". Crazy rude. Maybe he was...