Matsuya Honkan — Restaurant in Kumamoto

Is unbelievable hot spring hotel is like that !|This is the famous hot spring area in Japan ! But inside this hotel public hot spring area is super small which size just a bit biggest than Spa house only. I can’t believe if the hotel full house how to serve the guess ! |Second stupid thing is Only ONE public hot spring area. That’s mean if the schedule is man time, Woman pls wait for few hours later. That who can go after schedule change to woman.|Third thing is , I’m wonder this is real hot spring nor? Normally in Japan, real hot spring water have government certification labelling or notice post on the hot spring entrance area, but here I didn’t found .|Another issue is over price, one night charge me over 34,000 Yen for 3 person but not including of dinner and breakfast ! |On the other hand, The staff English communication is poor also. |Base on above condition, I’m not recommend to here.|Lobby bar is close at 10pm ! Is one of the...

Is unbelievable hot spring hotel is like that !|This is the famous hot spring area in Japan ! But inside this hotel public hot spring area is super small which size just a bit biggest than Spa house only. I can’t believe if the hotel full house how to serve the guess ! |Second stupid thing is Only ONE public hot spring area. That’s mean if the schedule is man time, Woman pls wait for few hours later. That who can go after schedule change to woman.|Third thing is , I’m wonder this is real hot spring nor? Normally in Japan, real hot spring water have government certification labelling or notice post on the hot spring entrance area, but here I didn’t found .|Another issue is over price, one night charge me over 34,000 Yen for 3 person but not including of dinner and breakfast ! |On the other hand, The staff English communication is poor also. |Base on above condition, I’m not recommend to here.|Lobby bar is close at 10pm ! Is one of the...

I'm from Hong Kong, and my family and I were going on a road trip all over Japan. We happened to stay 1 night in this hotel. The next day, I realised I had left an item extremely precious to me and my family at the hotel, so I immediately wrote them an email asking them if they had it. Turns out, they did have it, and (I'm quoting them here), "because this item is so special to you, we will ship it to your flat in Hong Kong for free". I was amazed at the hotel's kindness, and thanked them profusely for their service and help. I recommend this hotel to anyone reading this review if you are looking for great customer service and a cosy room for the night. They even...