Red lobster Huis Ten Bosch — Restaurant in Sasebo

This was the worst experience I’ve had so far in any restaurant in Japan in 18 years. I’m really disappointed as we have visited this location several times and always enjoyed the food. What we were served tonight was good, but that is the only positive thing I have today. To begin, we showed up at 6, hoping to get an early meal in and enjoy the events here at Huis Ten Bosch. There was a line of people waiting but we could see there were several tables open, leading me to believe they would start seating people soon. For reasons unknown, my family and I had to wait more than an hour before being seated. Upon entering the dining area I noticed at least 8 tables open, several of which were still waiting to be cleaned off. The staff were unusually relaxed considering the number of people still waiting just to sit down. Moving along, we ordered drinks and food. Our drinks arrived promptly as did the first part of our order. No problems there. Then, the staff brought out our lobster to inspect before cooking. We never heard about it till an hour later, after we confirmed that they hadn’t killed it yet. I told them not to bother. We didn’t come all the way here just to spend all day in a restaurant. I don’t know if it was the front staff or the kitchen or both, but it was a complete disappointment. The manager and staff apologized politely, but they can’t give us back the lost time. I hope they can do better...

This American seafood restaurant is very good. The Lobster and shrimp are fresh and cooked just right and not dry. We wanted the small lobster but they sold out so we had payed a bit extra for a bigger one. The staff showed us the lobster, which is fresh and alive and after they cooked it, they take apart for us to eat. The staff was help full and understands English. I wish they had this restaurant all over the world. I will try it again at a different...

Our food was served piping hot and fresh. Everything was delicious. The raw oysters were fresh. Our waitress was “Ball.” Very nice young lady, very professional, and very attentive. She spoke English perfectly and Japanese and really made us feel welcome and enhanced our dining experience. Please tell her “thank you” for her kindness and...