A&W Giant Plentong — Restaurant in Johor

Yesterday I go to this branch…I saw other customers bring their shopping trolley inside the restaurant…so I just finish my shopping then I go there for having lunch…I with my family bring also the shopping trolley inside the shop…then some of your staff ask me to keep the trolley outside the shop…but I notice the Chinese customer also bring the trolley inside the shop but they never say anything to that Chinese customer…i don’t understand what is going on there…is it your staff trying to being racist and...

We decided to try this restaurant since my partner also introduced it to me and he also expecting the food is a MUST TRY! This is a American fast food I guess much better to have 1 cashier staff can also understand foreigners like us we are not good in English too . But aleast 1 cashier staff can communicate to foreign people while taking orders so no more wrong order like what happened to us. But we just understand maybe shes tired or what coz she looks like no more power anymore and...

Very poor service we order grab food. Grab app show buy 1 get 1 free but when we order only 1 item has been delivered to us when we confront them the girl name Aisyah said that we only order 1 and that not the outlet fault hence we need to complain to a&w malaysia hq. I asked why I need to complain to hq since I buy with a&w plentong giant. This is not the first time I experienced such incident before this with the same outlet. Now not sure who cheated us either...