We have been pretty loyal to this restaurant, and we definitely visit once whenever we go to Malacca. However, we had a pathetic experience during our latest visit there, about a month ago. 7th November to be precise. We reached there for lunch with our friends, before heading back to KL. We had already told them good things about the food and the service. We ordered for the rice, mixed vegetables and kamheong crab. For about 45 minutes there was no sign of food. After nudging them they got us the mixed veggies with chicken, we had ordered for vegetarian dish so we had to send it back. Meanwhile, no sign of crab. We were told that delivery guys wait for orders so those are sent first. Meanwhile, we are patiently sitting for our turn. We finally got the mixed vegetables order after 20 odd minutes and it was correct this time. Everytime we asked about the crab, we were told it will be ready in 10 minutes. The ambience is beautiful so we were enjoying the breeze and patiently waiting. It was about 90 minutes since we arrived at the restaurant, and the server came to our table only to tell us that there is no stock of crabs, hence that order is cancelled. There was no apology or absolutely nothing, just a straight face! It was infuriating to say the least. After arguing the kamheong crab magically appeared in 10 minutes, the dish was more spicier than usual and the crab was bland, not marinated well at all. As if it was very last minute. We have recommended this place to a lot of friends, however after the last experience we wouldn't recommend it. The problem is not about the unavailability, this is very common and we are not difficult people to please. 90 minutes of no show proves that we are very patient. The issue was that there was no apology or remorse, and the lies about no stock is frustrating. If the stock was over it cannot magically appear in 10mins. Just because we were patient we were taken for granted. Very dissatisfied.